Compliance Analyst, IT​/Tech

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

We’re looking for a highly motivated, collaborative and technically experienced Cyber Security Compliance Analyst with the ability to understand and influence cloud operational and security processes, effectively communicate Service Now’s controls, including intent, and drive changes within the organisation through effective testing. The successful candidate must be reliable, resourceful and have a “can-do” attitude. You will be a key member of our team and play an important role in defining the Security and Compliance framework for a leading cloud company.

In this role, you will be required to demonstrate the ability to analyse difficult problems, think out-of-box and provide pragmatic solutions and recommendations.

Service Now's current compliance initiatives are focused on, but not limited to, global programs such as ISO 27001, ISO 27018, PCI, and SOC 2, and regional programs such as Spanish ENS, French HDS, Italy QC2, and the UK Cyber Essentials Plus. Security Compliance Analyst will be involved in driving and measuring compliance for the cloud business systems, control areas, processes, and products for company's compliance initiatives.

• Perform activities to help measure and monitor compliance with company policies and procedures
• Facilitate certifier requests and information gathering for audit activities and lead onsite audits
• Conduct activities to comply with the various Government Cyber Security requirements within the EMEA
• Successfully drive security compliance testing activities across various teams within the organisation
• Contribute by enhancing and maturing the existing common control framework
• Liaise with Risk Management and conduct security risk assessment activities
• Help our customers understand Service Now’s security and compliance control environment
• Contribute towards enhancing the GRC tool and processes to meet compliance business needs

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years working in the field of cyber security compliance, security risk or audit
• Direct and recent working experience with at least two of the following compliance programs: ISO 27001, PCI, UK Cyber Essentials Plus, Spanish ENS, and/or SOC2
• Prior experience working in the Security and Compliance group at a SaaS/Cloud company or with Security and Risk practice of a Big Four firm
• Relevant professional certifications such as CISSP, CISA, CISM are desirable
• Demonstrated experience working in large projects
• Experience using a GRC system
• Excellent report writing skills, ability to prepare compliance reports and associated metrics
• Excellent verbal and written communication skills
• Be able to work effectively with other members of the GRC organization to drive results

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.