IT Tech

Job Summary

Responsible for computer hardware support, maintenance and troubleshooting. PC network connectivity, computer installs, ticket resolution and end user application support. Knowledge and application of fundamental concepts, practices, and procedures related to computer hardware support.

• Can perform entry to 1st level support of computer hardware.
• May also possess limited knowledge or have experience in a windows/networking environment using TCP/IP connectivity.
• Working knowledge of standard MS software and system operating loads.
• May have worked with problem ticket resolution and end user application support.
• Installs software, hardware and peripheral components such as monitors, keyboards, printers, network interface cards and disk drives on user's premises.
• Supports activities assigned by the help desk, network services, or other information systems groups.
• Provides updates, status, and completion information according to published procedures.
• Enters and completes problem ticket information via the approved tracking system.
• Works under direct supervision on duties and tasks that are standardized, selecting from written instructions and established procedures. Applies basics and works toward developing skills in procedures, techniques, tools, materials and equipment.
• Resolves routing questions and problems, referring more complex issues to higher levels.
• Perform other related duties as assigned.

• Associate’s or Bachelors degree or equivalent combination of education and experience.
• Minimum 1 year experience in related.
• Comfortable with Microsoft suites including productivity software and operating systems.
• Possess excellent organizational skills.
• Self starter, patient, willing to learn and be highly motivated.
• Team player who has the ability to work effectively with all levels of company personnel over the phone and face to face.
• Methodical approach to problem solving.
• Works well under general supervision.
• Ability to prioritize and manage multiple tasks simultaneously.
• Responsible and dependable.
• Excellent communications skills, both verbal and written.