Patient Billing​/Services Representative II - Orthopedic Surgery

Scheduled Hours 40

This position greets patients upon their arrival. Duties include check‑in, check‑out, scheduling appointments, ensuring insurance is verified and referrals are obtained, ensuring appropriate registration information is entered correctly and in a timely manner. Assists with maintaining patient flow in a fast paced clinical office.

• Responsible for greeting, registering and checking in New, Return and Walk‑in patients. Will also check‑out and schedule appointments.
• Updates and verifies patient insurance, referrals and demographic information in EPIC as needed.
• Collects copays, self‑pay payments and fees for services as needed.
• Balances cash drawer daily.
• Serves as back up for other staff during peak times, vacations and illnesses. Travel to other locations may be required.
• Maintains familiarity with insurance companies and their requirements.
• Adheres to HIPAA regulations and all Orthopedic/front desk policies.
• Performs other duties as assigned.

• Normal office environment.
• Patient care setting.

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.

• Office equipment.

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications / Professional Licenses: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross.

Work Experience: Billing Systems And Third‑Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years).

Skills: Not Applicable.

Driver's License: A driver's license is not required for this position.

Basic Life Support certification. (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements.). BLS certification must be obtained within one month of hire date.

Education: No additional education unless stated elsewhere in the job posting.

Certifications / Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Financial Information, Insurance, Interpersonal Relationships.

Grade: C06‑H

Salary Range: $17.34 - $25.40 / Hourly. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation, please email Candidate Questions or call the dedicated accommodation inquiry number at 314‑935‑1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

All external candidates receiving an offer for employment will be required to submit to pre‑employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U‑Pass for eligible employees.
• WashU provides eligible…