IT Support Engineer

Location: North Yorkshire

Damia Group is partnering with a leading global technology organisation to recruit a Duty Engineer for a highly available, 24/7 operational environment supporting business-critical communications and infrastructure services worldwide.

Standard office hours with an on-call rota.

"This role requires the successful candidate to undergo and be eligible for UK Security Vetting at DV level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements (10 years in the UK). If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds."

This is an excellent opportunity for a technically strong engineer with broad infrastructure, networking and security experience who thrives in an operational role and enjoys working at the heart of live service delivery.

The Role

As a Duty Engineer, you will be responsible for the proactive monitoring, support and maintenance of complex global systems and networks. Acting as a key escalation point, you will respond to incidents, perform detailed troubleshooting and work closely with engineering and service teams to ensure high levels of availability and performance.

Key Responsibilities

Monitor and support live production systems within a 24/7 duty rota
Respond to incidents, alarms and service degradations in line with SLAs
Perform fault diagnosis, root cause analysis and incident reporting
Support LAN, MAN and campus network environments
Assist with security monitoring, threat detection and remediation activities
Coordinate and communicate effectively during major incidents
Carry out routine operational tasks, system checks and maintenance
Contribute to continuous service and process improvement initiatives

Skills & Experience

CCNA or equivalent networking certification
Strong experience across LAN, MAN/Campus Networking environments
Solid understanding of BGP, MPLS, VPLS and VPN technologies

Experience with Software Defined Networking (VMware NSX) and SD-WAN
Exposure to security systems, including IDS/IPS administration
Windows infrastructure expertise including Active Directory, ADFS, PKI, DNS, DHCP, GPO, RDS, WSUS and WAP
Virtualisation experience with VMware vSphere, ESXi and VMware Cloud Foundation
Knowledge of VoIP platforms (Asterisk)

Experience with SIEM and monitoring tools, including System Centre Suite and Splunk Enterprise / ES / ITSI
Familiarity with telemetry and observability tools such as Open Telemetry and Telegraf
Linux administration, including security patching and system hardening
Automation and scripting skills using Power Shell, Ansible and Git Lab
Experience working in a NOC, SOC or Duty Engineer role within a 24/7 environment
Strong troubleshooting mindset with the ability to remain calm under pressure

What's on Offer

Opportunity to work within a globally distributed, mission-critical environment
Exposure to cutting-edge networking, cloud and security technologies
Structured shift patterns with clear operational ownership
Ongoing training and career development opportunities
Competitive salary and benefits package

If you're a technically driven Duty Engineer looking to work at the centre of global operations and infrastructure support, we'd love to hear from you.

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003