Director, Global Trade Compliance

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The Director of Global Trade Compliance provides strategic leadership for the company's global customs and trade compliance program. This role is responsible for setting and executing trade compliance strategies across our international logistics network, ensuring adherence to all international trade laws and regulations. Lead a team of trade compliance professionals and serve as a subject matter expert on all global trade regulations, including C-TPAT, HTS Classification, Duty Drawback including USMCA.

The Director of Global Trade Compliance will focus on innovation, cross functional engagement, anticipating regulatory changes, mitigating risk, and driving a culture of compliance excellence throughout the organization.

• Develop and implement comprehensive global trade & compliance policies and procedures, ensuring alignment with industry best practices
• Oversee Crate & Barrel’s Trade Compliance Manual
• Manage custom brokers' performance and ensure that all trade documentation, including classifications under the Harmonized Tariff Schedule (HTS) are accurate and complete.
• Establish and lead internal post-entry and post-export audit procedures
• Measure performance and effectiveness of Trade Compliance Program with routine metrics and KPIs. Establish a normal review process that identifies opportunities and gaps with Leadership
• Continuously monitor, interpret, and communicate changes in global trade regulations to internal stakeholders. Advise on the trade compliance implications of business decisions providing strategic insights and recommendations
• Collaborate with technology and other departments to integrate tools and technologies while maintaining seamless business operations
• Identify innovative solutions to streamline processes, improve accuracy, and reduce manual efforts while ensuring data integrity
• Conduct trade compliance audits, risk assessments, and self reviews. Develop a robust report out process identifying gaps and action plans for mitigation
• Deliver tailored training to ensure organizational understanding of policies, procedures and regulatory requirements for customs and trade compliance
• Oversee company’s C-TPAT Security and Trade Compliance Program; ensuring necessary compliance framework and effective internal controls are in place to maintain certifications. Deliver Annual C-TPAT Certification Security Profile and Annual Trade Compliance Notification Letter to CBP
• Oversee all drawback programs (US Duty Drawback and USMCA)
• Lead a team of trade compliance professionals, supporting professional development and program continuity

• Excellent reading and writing language skills (English)
• Ability to prioritize workload and manage complex cross-functional projects
• Experience managing and developing teams to perform with a high sense of urgency and ability to shift and prioritize work to meet key deadlines
• Strong analytical skills and KPI performance reporting
• Track record of managing complex compliance programs
• Record management expertise; experience utilizing global trade automated solutions
• Detail oriented; demonstrated ability to explain complex compliance concepts to leadership
• Deep knowledge of U.S. and international trade regulations

• 10+ years trade compliance experience, working for an importer or exporter preferably in the retail sector
• Demonstrated expertise with Harmonized Code System (HTS) & US Customs Classification
• Experience with carrier procurement and/or carrier management
• Compliance risk mitigation experience desired
• Bachelor’s degree or higher required
• Licensed US Customs Broker

Seniority level: Director

Employment type: Full‑time

Job function: Legal

Industry: Retail