IT Support Specialist

This position is a contract-hire opportunity

Wiss, Janney, Elstner Associates Inc. (WJE) is a global firm of engineers, architects, and materials scientists committed to helping solve, repair, and avoid problems in the built world and construction industry. Since 1956, our applied experience from more than 175,000 projects and our state‑of‑the‑art laboratory and testing facilities have made WJE a leader in providing innovative yet practical solutions to the clients we serve.

From historic preservation to post‑disaster safety assessments, we respond to the most challenging problems in the built world.

This position is a contract‑permanent opportunity and is based at our corporate headquarters in Northbrook, Illinois. This individual will be part of a team that supports 750+ staff members throughout the US and internationally, in office and in the field. The Service Desk Specialist responds to requests for assistance, troubleshoots, and resolves basic user IT issues.

• Deliver timely, seamless end‑user support with efficient tracking and documentation
• Troubleshoot hardware and software issues, including desktops, laptops, printers, phone systems, and peripherals. Escalate complex issues to the appropriate senior IT staff member

• Perform hardware/laptop/desktop and software/application deployment, refresh cycles, patch management, imaging
• Assist with maintenance and administration of Microsoft Office 365, network devices, and cloud‑based services
• Assist in Email and System administration using Mimecast, SCCM, Intune and other various infrastructure applications
• Research and apply new technologies to improve efficiency and productivity

• Create and update technical documentation, including user guides and knowledge base articles
• Provide user training where needed on basic device functionality

• Ensure compliance with security policies, industry standards, and regulatory requirements where applicable
• Participate in audits and testing

• Associate degree in Information Technology, Computer Science, or equivalent experience required. Bachelor's degree preferred
• 5+ years of equivalent experience in a service desk environment
• Basic understanding of networking, operating systems (Windows, macOS, Android), and hardware components
• Strong problem‑solving skills and a willingness to learn
• Excellent communication and customer service skills
• Industry certifications such as CompTIA A+, Network+, or Microsoft Desktop are a plus

• Strong written and oral communication skills
• Strong interpersonal skills
• Able to conduct research into networking issues and products as required
• Ability to present ideas in user‑friendly language
• Highly self‑motivated and directed
• Keen attention to detail
• Proven analytical and problem‑solving abilities
• Ability to prioritize and execute tasks in a high‑pressure environment
• Strong customer service orientation
• Experience working in a team‑oriented, collaborative environment

Wiss, Janney, Elstner Associates, Inc. (WJE) is a global firm of engineers, architects, and materials scientists. Clients worldwide seek our expertise to solve the most significant, interesting, and challenging problems in the built world. Our applied experience from more than 175,000 projects combined with unparalleled laboratory and testing capabilities has made WJE a leader in providing innovative yet practical solutions to the clients we serve.

Working at WJE is a team endeavour characterised by a culture of trust and personal responsibility. We encourage open communication, continuous learning, innovative thinking, ongoing mentoring, and free‑flowing collaboration. We seek highly talented and hard‑working individuals who want to be challenged, who want hands‑on work, who want to set a higher standard, and who want to be mentored by the industry’s most accomplished experts.

People with outstanding character, unwavering commitment to our core and culture, strong expertise, and genuine enthusiasm for their work.

Learn more about the Extraordinary People we…