Desktop Support Specialist - Brazil - Part time

Provide support for issues related to Microsoft environment (Windows 11 and Office 365).

• Format and deploy images on notebooks using SCCM.

• Provide support for printer-related issues.

• Provide physical support for Lenovo notebooks and peripherals (keyboard, mouse, headset, monitor, etc.), including warranty handling when necessary.

• Configure and troubleshoot Apple and Samsung smartphones.

• Monitor infrastructure equipment and promptly notify the respective teams in case of alerts.
o Example: if a switch port is blinking a red light→ notify the network team.
o Example: if a server or UPS emits a beep → notify the server team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• Support in Microsoft environment (Windows 11).

• Support in Office 365.

• Basic knowledge of System Center Configuration Manager (SCCM).

• Support for HP and Epson printers.

• Support for Lenovo notebooks.

• Support for configuration in Apple (iPhone/iPad) and Samsung smartphones (S series and A32 or higher).

• Basic knowledge to identify alerts in infrastructure equipment (servers, switches, access points, firewall, UPS).

• Advanced English proficiency.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.