Procurement Business Systems Analyst

At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focused on safe and reliable operations, environmental stewardship, and disciplined capital and corporate management. By joining CF, you will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work and you'll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas.

You'll take pride in working for a company that lives its values and where you can be yourself at work, as part of an authentic team that encourages you to share your views and opinions. Our eight manufacturing complexes in the United States, Canada, and the United Kingdom, an unparalleled storage, transportation and distribution network in North America, and logistics capabilities enabling a global reach underpin our strategy to leverage our unique capabilities to accelerate the world's transition to clean energy.

Function:
Finance & Accounting

Job Summary:

The incumbent in this role will oversee SAP and Coupa support and related activities across North America as it relates to Procurement and Material Control processes. This role will coordinate with Accounts Payable, Vendor Maintenance and IT on SAP and Coupa support as well as with Manufacturing on Master Data Governance activities that impact SAP and Coupa data.

Job Description:

Major Responsibilities:

SAP and Coupa Support

• End User Support:
  Provide timely and effective support to end users regarding the procure to pay process and systems and ensure accurate and complete data documented in tickets prior to closure in Service Now. Coordinate with SAP and Coupa IT teams to timely address user inquiries and issues. Escalate and communicate issues to the appropriate resources when necessary.
• Training:
  Responsible for all aspects of employee training and vendor on-boarding. This will include creating, maintaining, and delivering training materials to both employees and suppliers.
• Change Management:
  Manage process and system changes, including training, communications, go-live readiness, and leading applicable stakeholder calls.
• Process Improvement:
  Proactively and continuously track, monitor, and analyze systems and processes to identify opportunities for process/system improvement. Be able to articulate noted opportunities, analyze processes/data, identify solutions and alternatives and coordinate alignment.
• User Access Control:
  Coordinate approval of SAP and Coupa users.
• Security and Compliance:
  Support the completion of annual audit and SOX control procedures.
• Supplier Enablement:
  Manage the Coupa supplier onboarding process from identification of suppliers, sending invitations and having on-going communications through enablement.
• Catalog Management:
  Manage content within Coupa via creation and maintenance of supplier catalogs and forms in conjunction with site procurement and category managers.
• Documentation:
  Maintain detailed documentation of systems configurations, processes, and service records.
• Change Management:
  Manage process and system changes, including training, communications, annual review process, go-live readiness, and leading applicable stakeholder calls.
• Stakeholder
  
  Collaboration:
  
  Work across the organization to resolve issues and address process and system enhancements. Liaise team members from Accounting, Accounts Payable, Maintenance, IT and others as appropriate.
• Master Data:
  Maintain Coupa/S4 master data in alignment with Global Master Data Governance policies and in coordination with site procurement.

Supplier Management

• Liase with SAP and Coupa to resolve any issues, monitor service level agreements and stay updated on new features and updates.
• Performance Monitoring:
  Monitor system performance metrics, identify bottlenecks or issues, and implement optimizations to improve efficiency.
• Approval of new vendor masters and/or changes to vendor master data fields in coordination with Vendor Maintenance and site procurement.

Project Support

• Support procurement system related projects, including implementations, enhancements, integrations, and other related projects.

Communication and Reporting

• Reporting:
  Provide regular reports on system status, incidents, and usage metrics. Support the development and maintenance of dashboards & reports to analyze ongoing procurement operations efficiency and utilization. This includes synthesizing the information to make recommendations on process improvement opportunities for service levels, user adoption, license utilization, spend efficiencies/opportunities and internal control compliance.
• Online Content Management:
  Develop and maintain the department's online content on multiple internal SharePoint sites and external supplier information websites.

Position

Reports To:

Manager, Performance and Planning

Incumbent Attributes:

• Education:
  
  BS/BA in business, supply chain, information management or other related…