Lead Coupa & AP Analyst

Job Summary

Job Description

The Business Systems Analyst Lead role will support the Source2

Pay area for Coupa and other Accounts Payable applications currently deployed and planned for future deployments. They will lead and support discovery workshops with our business stakeholders and document technical specifications and designs in an agile Environment. This role will also be responsible for requirements gathering, discovery, performing gaps and data analysis and functioning as a key point of contact for our business stakeholders.

The role will also be expected to identify and present multiple technical solution options to handle complex and varied processes across product divisions. The ideal candidate will have a strong command of the procure-to-pay process, experience with financial systems, and the skills necessary to drive process improvements, cross-functional collaboration, and system enhancements that support financial operations.

MAJOR RESPONSIBILITIES

Business System Analysis and Administration
:

• Act as the IT Leader for Coupa Accounts Payables (AP) space and other AP modules and systems outside of Coupa, and other integrated tools (e.g., Zendesk, Agentic AI, , SAP, etc.) while working collaboratively with the Medline Finance and AP team.
• Troubleshoot and resolve system issues by collaborating with internal IT, Parent Company, finance teams, and third-party vendors.
• Act in the capacity of a technical product manager with expertise in the AP process domain to enable successful discovery to deploy AP related initiatives and become the IT AP
• Conduct requirements gathering and discovery workshops with business stakeholders.
• Work with business partners and product owners assisting with the creation of system requirements for the product backlog. Perform gap and data analysis in support of identifying improvement opportunities.
• Support technical team members by providing functional clarification and setting expectations with team and clients.
• Document requirements, create specifications and/or wireframes, change requests, test cases, user guides, and strategy roadmaps.
• Conduct peer reviews and provide guidance to other team members as needed, while also having the ability to lead team members.
• Observe the team’s delivery workflow and suggest changes in process/tooling to gain efficiency.
• Focus on building partnerships with cross division teams to promote collaboration and build effective solutions that span across multiple business units.
• Ensure IT compliance with internal financial policies, regulatory requirements, and corporate travel and expense policies.

Monitoring and Support
:

• Collaborate with infrastructure, application development and IT automation and Business Intelligence teams to design an effective system monitoring & alerting plan. Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them. Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.
• Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.
• Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies.

People Management:

• While not having direct reports, this position will partner with the team manager on matters like capacity management, maximizing the throughput of the available staff, employee feedback, retention, etc.
• This role will be seen as a mentor by other team members. Conduct peer reviews, provide guidance on specific matters and coach the team to elevate their performance and develop their skills.
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MAJOR RESPONSIBILITIES

Cross-Functional Collaboration & Continuous Improvement:

• Understand and adhere to IS change management policies, while demonstrating good judgement on risk and impact for various types of changes done by the team. Ability to grade appropriately critical/highly visible changes vs routine/low risk changes.
• Serve as a key liaison between Procurement, Accounting, IT, and third-party vendors to address and resolve end-to-end process and system issues.
• Lead initiatives to streamline the procure-to-pay lifecycle through technology, automation, and best practices.
• Lead or participate in enterprise-level projects, including system implementations, UAT testing, and policy or platform rollouts.

MINIMUM JOB REQUIREMENTS

Education

Bachelor's degree in computer science or related field. Or equivalent work experience with desired systems and technologies.

Work Experience

• 7+ years of experience in business analysis and configuration on relevant platforms.
• 5+ years of progressive experience in Finance (AP) IT and exposure to systems administration.
• 3+ years of experience working in Coupa AP modules is a must.
• In-depth knowledge of SAP FICO, Vendor management (Coupa SIM or related systems), GL Integrations, Payment processing, etc. will be highly preferred.
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