Group Process Lead – Collections & Bad Debt

This is a full-time, hybrid (3 days a week on-site) at any of our US office locations. Northbrook or Chicago is preferred.

• Proactively manages portfolio of bad debt cases utilizing Salesforce workflow software.
• Communication with internal teams (Legal, Operations, Sales, Accounting, Cash Application, Customer Service, etc.) on problem resolution.
• Knowledge of bankruptcy handling (Chapter 7 & 11) is preferred.
• Ensure polices and procedures are followed in accordance with SOX controls.
• Partners with collection agencies and attorneys to coordinate best practices in the pursuit of outstanding debt.
• Provide guidance to Sales teams on bad debt requirements to reinstate customers once bad debts are paid in full.
• Responsible for the coordination and withdrawal of files and multiple listings.
• Performs special projects and other duties as directed.
• Reconciliations of UL invoices pre and post-bankruptcy filing.
• Update and change customer profiles and credit limit status through Oracle software.
• Works with management to determine transaction effectiveness, metrics, and track performance to bring about improvements in processes.
• Works with Accounts Payable to process vendor payments.
• Prepare reporting for other UL team members.
• Performs special projects and other duties as directed.
• Creation of purchase orders for third party collection agencies.
• Manage bad debt recoveries with internal stakeholders.