Senior Product Manager, Order Processing

As a Sr. Product Manager, you are a key member of the Technology team, responsible for defining and delivering exceptional products that align with business goals and drive value for our customers. In this role, you will bring a strong understanding of product management principles, a passion for technology, and a collaborative approach to working with cross-functional teams. As a Sr.

Product Manager, you will report to the Director of Product Management and play a crucial role in shaping the product strategy and roadmap. This position is fully remote This role is an Individual Contributor

• Define and champion the product vision, strategy, and roadmap for the aligned product area, ensuring alignment with business goals and stakeholder needs
• Execute “best in class” Technology product management methodology, continually bringing new methodologies and techniques to improve product quality and speed to market
• Oversee the entire product lifecycle, from ideation and design to development, testing, and deployment, adhering to agile methodologies
• Conduct thorough market research, competitive analysis, and customer insights gathering to inform product decisions and identify opportunities for innovation
• Conduct product discovery activities to validate product ideas and ensure alignment with customer needs
• Prioritize product features and and work based on data, customer feedback and business goals
• Establish and monitor key performance indicators (KPIs) to measure product success and identify areas for improvement
• Manage the product backlog and opportunity backlog to consistently innovate in ways that improve the business
• Establish and conduct continual discovery cycles for the product that maximizes business value, industry trends and the full resources of the product team
• Work closely with management and the product team to define a compelling product, a path to market, and evangelize that vision within the team and across the company
• Identify, evaluate and recommend external vendors to support vision and roadmap where appropriate and manage vendor relationships including contract negotiations and renewals
• Prioritize all defects associated with the product and/or that are impacting business partners with appropriate urgency and consideration of current backlog

• Extensive knowledge of product management principles, best practices and strategies
• Passion for understanding and meeting customer needs
• Ability to think strategically and align product decisions with business goals
• Ability to identify and solve complex problems, with a focus on finding creative solutions
• Strong analytical skills and the ability to use data to inform product decisions
• Strong drive to achieve results and deliver impactful products
• Excellent written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite, Jira, Confluence and Smartsheets

• 5+ years of experience in product management, with a focus on omnichannel retail
• Bachelor's degree in business, technology, or equivalent work experience