Automotive Service Advisor - Northbrook, IL Area
Listed on 2026-01-23
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Automotive
Join a Team That Puts People First
Automotive Service AdvisorDescription: At Great Water 360 Auto Care
, we’re committed to delivering exceptional automotive service with integrity and care. We’re looking for a Service Advisor who thrives in a fast‑paced environment, values teamwork, and is passionate about creating memorable customer experiences.
Location: Northbrook, IL Area
Pay: $18.00 – $25.00 per hour + Overtime after 40 hrs + Monthly Incentive Plan
Schedule: Monday–Friday |
No Weekends!
- Greet customers warmly and assist in the waiting area
- Sell services and parts with confidence and clarity
- Answer incoming calls promptly (within 3 rings)
- Tag and track vehicles; enter customer and vehicle data into Protractor software
- Manage workflow stages and maintain clear notes on work orders
- Assign work orders based on technician availability and skill
- Communicate effectively with technicians, fellow advisors, and the Service Manager
- Review technician recommendations and build estimates for customer approval
- Receive parts into work orders and notify customers when vehicles are ready
- Arrange payment and vehicle delivery
- Perform road tests as needed
- Support shop operations with tasks such as shuttling customers, cleaning, or picking up parts
- High school diploma or GED
- 1+ year experience as a Service Advisor or similar automotive customer‑facing role
- Proven sales experience (minimum 1 year)
- Strong organizational skills and ability to multitask
- Proficient in Microsoft Windows and general computer use
- Fluent in English (verbal and written)
- Basic math skills
- Mechanical knowledge is a plus
- Full Benefits Package Day 1:
Medical, Dental, Vision - Short & Long‑Term Disability + $25K Life & AD&D (100% Employer Paid)
- 401(k) with Company Match (after 90 days)
- Paid Parental Leave (1 week)
- Front‑Loaded PTO + 6 Paid Holidays
- No Weekends – Ever!
- Training & Career Advancement:
Onsite and offsite training to grow your skills and value in the industry
Why Great Water? We’re a fast‑growing network of local auto repair shops where people matter. You’ll work in a supportive, respectful team culture with opportunities to advance and make a real impact on customer satisfaction and shop success.
Ready to Join Our Team? Apply now and start your next chapter with Great Water 360 Auto Care
!
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