Retail Store Team Leader

Whitinsville, 1161 Providence Road, Whitinsville, MA 01588, USA

The starting salary range is $67,000 - $74,000, based on qualifications and experience. We encourage all qualified candidates to apply, as we are open to discussing compensation commensurate with a highly experienced individual's value.

• Competitive salary, bonus eligible, comprehensive benefits package, generous PTO, 45 hour work week, health & wellness programs, advancement opportunities and much more!
• 30% Associate Discount:
  Enjoy exclusive savings on our amazing products!
• Wellbeing Time &  Access:
  We support your personal well-being and provide resources for your family's care needs.
• Generous Paid Time Off:
  Recharge and relax with sick time pay, vacation, and holiday pay.
• Comprehensive Health & Wellness:
  Medical, dental, vision, life insurance, critical illness, and accident coverage.
• Flexible Spending Account (FSA):
  Pre‑tax savings for healthcare and dependent care costs.
• Short and Long‑Term Disability:
  Income protection if you are unable to work due to temporary or long‑term illness or injury.
• Accolade Care:
  Personalized healthcare support and navigation.

• Eligible for referral bonus.
• Tuition reimbursement.
• Bonus eligibility based on performance.
• 401(k) retirement savings plan.
• OSJL vacations & various discounts at partner companies.

The Store Team Leader role is responsible for all leadership responsibilities at an assigned OSJL store location, including hiring, development, store profit and loss reporting, merchandising, and executing operations in compliance with established policies and procedures. The Store Team Leader leads and develops all associates in their team in line with the overall philosophy of the company, including store associates and the store leadership team.

• Promote the assigned store’s strategic vision as established by OSJL leaders and drive store profits through effective leadership strategies and techniques.
• Responsible for the hiring, leadership, and development of all store associates, as well as maintaining staffing needs while adhering to the base-scheduling program.
• Lead the development of reporting store leaders to increase capacity and succession for future leadership opportunities.
• Ensure store presentation is in compliance with company standards including merchandising, maintenance, and cleanliness.
• Provide for proper ordering and communication to buyers.
• Comply with company directives including operational, merchandising and visual policies, procedures, and programs.
• Monitor customer service to ensure quality of service is commensurate with company and customer expectations.
• Develop and promote a stable, knowledgeable store organization.
• Maintain a close working relationship with the designated Performance Support Manager, Human Resources Business Partner, District Asset Protection Manager, and District Team Leader.
• Responsible for the management of freight flow, backroom organization, and 24‑hour freight turnaround.

• Previous retail management experience, or equivalent combination of education and experience is preferred.
• Proficient in Google platform (Sites, Slides, Drive, Docs, Sheets).

• Effective communicator: strong communication skills and ability to build and maintain a culture of trust and respect.
• Team oriented: embraces ideas of others for the sake of the company and motivates future leaders.
• Self‑motivated: works with minimal supervision and prioritizes tasks strategically.
• Passionate: a passion for online collaboration and ensuring client success.
• Leadership: has direct experience managing others and supporting their performance.

• Work primarily in a climate‑controlled environment with minimal safety/health hazard potential.
• Long periods of standing, moving, and positioning to complete assigned tasks.
• Conditions vary by location (sales area, stockroom, office).
• Reasonable accommodations may be made for disabilities.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties, some of which may be essential to the position. Leadership has the right to revise this job description at any time.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.