Delivery & Install Driver Trainee

Overview

The Delivery Driver Trainee will receive training to be able to achieve efficient and quality pickup, relocation, delivery, installation and networking of office equipment in a safe manner. The Trainee will be responsible for successful completion of the Delivery Driver Trainee program including proficiency in equipment, technology, productivity and safety standards.

Upon completion of the trainee program, the trainee will be able to meet all job duties and responsibilities listed below.

• Ensures equipment is safely delivered to the correct location.
• Maintains log books in accordance with DOT regulations (Electronic or manual).
• Responsible for pre and post trip reviews and ensures that the vehicle is safe and clean to operate and is compliant with all DOT and state laws.
• Performs pick-up of product at the same time as delivery to minimize costs.
• Performs basic installed configurations, such as setting up IP addresses, downloading drivers, and providing basic customer training on printing standalone and network devices.
• Participation in Safety Programs.
• Pre-calling customers.
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Demonstrates good technical skills and excellent customer relations.
• Identifies customer needs and determines appropriate action; refers calls to the appropriate party.

Provides constructive feedback to service and process teams regarding networking and installation initiatives.

• Provides basic customer training on printing standalone and network devices.
• Completes technical training on new equipment as required.
• Maintains professional appearance in driver uniform.
• Contacts the Dispatch and/or service department if a technician is needed.
• Ensures equipment is configured to the Bill of Lading, traveler or other documentation provided.
• Ensures equipment is properly loaded and secured in the boxed van/truck.
• Uses phone to capture electronic customer signature upon completion of scheduled transactions.
• Ensures all paperwork is signed and properly processed, as required.
• Loading/off-loading of trucks may apply.
• Helps train new Delivery Drivers on new products and proper loading, where applicable.
• Follows all accident/incident reporting guidelines and procedures.
• Conducts cycle counts and inventory reconciliation when required.
• Reconciles inventory at the end of the day based on route completion and reports discrepancies.
• Meets appropriate productivity/quality standards relative to assigned job responsibility as outlined by manager.
• Responsible for an inventory value of up to $1,000,000.
• Overnight stays may be required.
• Operation and use of warehouse equipment, i.e., forklift, stair climber, pallet jack, is required.
• Performs other duties as assigned.

• Ability to drive a commercial vehicle according to FMCSR regulations.
• Valid and current DOT medical card is required.
• Must maintain valid driver’s license in accordance with company policy.
• Minimum 6-12 months of medium-duty truck driving experience and/or other driving experience.

Experience Is Preferred.

• Successful completion of a pre-employment road test.
• Be at least 20 years of age.
• High school diploma or equivalent education is preferred.
• Ability to use maps and electronic GPS.

• Must be able to physically handle oversized and overweight equipment.
• Identification of at-risk behaviors and ability to make quick corrections.
• Strong customer service and communication skills.
• Familiarity with smartphones and tablets with hand-held electronic technology.
• Basic computer skills and adequate technical skills to install/network equipment.
• Methodical approach to resolving day-to-day problems.
• Ability to read, perform basic math, and write legibly.
• May be required to be certified on operation and use of warehouse equipment, e.g., forklift, stair climber, etc.

• Working conditions may involve risks if lifting or driving rules are not followed.
• Frequent stooping, bending, squatting and kneeling to service equipment.
• Physical effort to lift equipment up to 100 pounds and move equipment up to 1000 pounds.
• Work may occur in office,…