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Customer Success Mgr./ CSM

Customer Retention Specialist — Drive Appointments & Loyalty

Job in Northborough, Worcester County, Massachusetts, 01532, USA
Listing for: Esler Companies
Full Time position
Listed on 2026-01-19
Job specializations:
  • Sales
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading home improvement company located in Northborough, Massachusetts, is seeking a Sales Retention Specialist to enhance customer satisfaction by addressing canceled sales. This role requires excellent communication skills and the ability to effectively engage with homeowners through outbound calls. Candidates should have over 2 years of experience in phone sales and a positive attitude. You will play a key role in setting follow-up appointments and providing exceptional customer service while meeting defined goals.

Competitive hourly pay starting at $20.00.
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