Assistant Leisure Manager

Overview

Willow Lake Water Park at Meadow Bay Villages are actively seeking a full-time Assistant Manager to assist overseeing and managing their leisure offerings on site.

Willow Lake Water Park offers a freshwater water sports resort nestled in the heart of Northampton. Our state-of-the-art facilities include wakeboarding, paddle sports (rental and coaching), pedalo hire, and our main attraction: the Aqua Park.

That's not all.... we also hold a a state-of-the-art indoor swimming pool complete with a kids’ area and exciting water slides, an outdoor splash park, and a collection of premium hot tubs for relaxation and luxury.

• Full Training Provided:
  We offer comprehensive training and fully-funded qualifications.
• Be Part of the Fun:
  Our goal is to ensure our guests have a fantastic time, and our team plays a critical role in making that happen.
• Accommodation:
  We can offer accommodation all year round for our roles.
• Discounts:
  Various discounts including F&B and holiday discounts on or off resort.

• RLSS Open Water Lifeguard
• RLSS NPLQ
• Emergency First Aid at Work / First aid at work
• RLSS Automated External Defibrillator Program
• SUP/ Paddle sport Instructor Awards
• Leadership Awards
• Safety Boat Awards
• System 2.0 Training Awards

• Well organised and the ability to use your initiative to identify what needs to be done.
• The ability to delegate roles and keep our team working efficiently
• Ability to build strong working relationships with customers, clients and staff
• Flexible, adaptive mindset and approach to challenges
• A ‘can do’ attitude, being prepared to get hands-on with the role if and when required
• Excellent customer service and communication skills
• A desire to learn, develop and grow in the role
• Attention to detail in all aspects of work and areas of responsibility

• Work as part of the team to set up the site at the start of each session and close down post-sessions at the end of the day.
• Providing excellent customer service, ensuring each visitor has a successful, rewarding and enjoyable experience.
• Welcoming customers and staff to the facility.
• Monitoring the water ensures all water users are safe and follow the safety procedures/rules.
• Making sure the site follows our logged NOP & EAP procedures.
• Recording and upkeep of site maintenance.
• Ensuring all visitors are educated in, and adhere to the facilities etiquette and rules.
• Respond to those needing assistance; vigilantly monitor the participants to spot signs of struggle and signals for help/assistance.
• Leading rescues & training sessions as and where required.
• Carrying out daily/weekly safety checks on equipment and facilities to ensure all areas and equipment are fit for use and meet operational standards.

• RLSS Lifeguarding Qualification (NPLQ, OWL or NVBLQ)
  - One is essential
• AED / First Aid Certificate
• Pool Plant Operator (RLSS or STA)
• RLSS TA (OWL or NPLQ)

As an employee you will be encouraged to take ownership of your ongoing development, as a company we believe good quality education and training are key to success and you will receive support to develop and grow your skills, this will include:

• Job-specific training and development, both at your induction and throughout your development pathway
• Support to develop your own ‘Personal Development Plan’ - input from your manager to help you highlight what you need to work on and how to achieve it.
• Nationally recognised training and qualifications as part of your personalised development plan.

We strongly believe it is about the person, we can develop them into a fully qualified team member.

• Experience in a similar role, or demonstrable transferable skill sets and experience
• A nationally recognised qualification relevant to the role.
• A personal interest in water sports such as open water swimming, paddle boarding, wakeboarding etc.

If this sounds like the opportunity for you and you would be a great fit as part of the dynamic, friendly team here at Meadow Bay Villages, then we’d love to hear from you.

Please apply by sending your CV and cover letter to: