Information Disclosure Officer

Summary

Location: Northampton

Job Family: Corporate Functions

Job Type: Full Time

Posted Date: 20-Feb-2026

#: 71618

Are you someone who thrives in a fast‑paced environment where precision, trust and responsibility truly matter? Join our Information Disclosure Team, where you’ll play a vital role in supporting law enforcement agencies and other authorised third parties by providing accurate, timely and secure information—helping to keep people and communities safe.

In this role, you’ll become a trusted expert on Virgin Media O2 systems and processes, acting as a key point of contact for external partners and ensuring every request is handled with care, professionalism and absolute attention to detail. You’ll build strong relationships with law enforcement agencies, offer guidance on our services, and safeguard sensitive data at every step.

If you’re passionate about delivering exceptional service, confident working with sensitive information, and ready to make a meaningful impact behind the scenes, this is the perfect opportunity to grow and contribute in a uniquely important space!

This is a full‑time, office‑based role in Northampton, working Monday to Friday, due to the security level and restricted nature of the office environment. The role also includes on‑call duties 1 week in every 4, during which you will provide 24/7 support across the full week and weekend.

Who we are
The UK’s fastest broadband network. The nation’s best‑loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

We’re a flexible‑first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person. That doesn’t just mean time in the office; it could be team meetings, offsites, volunteering days, cross‑functional projects, or away days—anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Virgin Media O2 is a equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

• Strong understanding of the legislative and security frameworks governing the disclosure of communications data, including Investigatory Powers Act 2016 (IPA), Data Protection Act 2018 (DPA) and UK GDPR
• High level of discretion and confidentiality, ensuring all sensitive or protected information is handled securely and never discussed externally.
• Well‑organised and attentive to accuracy, with strong numerical skills and the ability to work effectively in a compliance‑led, process‑heavy environment.
• Proficient in standard office software, including Microsoft Word and Excel, with the capability to work confidently across multiple internal systems.
• Collaborative great teammate with the ability to build effective working relationships and contribute positively to a high‑trust team culture.
• Experience in roles requiring clear communication and relationship‑building, including liaison with customers, external partners and senior personnel.
• Sound decision‑making capability, using judgement, legislative knowledge and process understanding to determine appropriate actions.
• Willing and able to provide after‑hours support on a rotational basis as required (on‑call 1 week in
  4).
• Able to obtain, or already hold, SC (Security Check) level clearance and willing to undergo vetting as part of the role.

• A critical and curious approach – you consistently question, analyse and validate information to ensure decisions are well‑reasoned, accurate and compliant.
• A structured approach to tasks – you’re…