Retail Security Supervisor

Position:
Retail Security Supervisor

Location:

Northampton
Pay Rate: £13.65 per hour

Hours:

Various

Shifts:

Various

SG / DS SIA licence required.

Principal responsibilities:

• Lead the security teams to ensure all staff are focused on delivering excellent customer service whilst maintaining security standards and achieving departmental KPI's (Key Performance Indicators)
• To ensure that departmental Health, Safety, Security and Environment (HSSE) actions and recommendations are implemented and adhered to.
• Through effective planning, deploy resources on a daily basis to ensure operational demands are met whilst ensuring breaks and overtime comply with the working time directive.
• Lead regular team briefings covering key business and department information, and ensure that staff have read and understood security notices, instructions and memos.
• Responsible for the motivation, development and performance of security officers through coaching, monitoring, disciplinary procedures and the performance development process.
• Accurate reporting of the daily security operation to the Loss Prevention Manager and the Cluster Loss Prevention Manager through use of computer-based analysis tools and spread-sheets.
• Ensuring the delivery of services including access control,  monitoring, patrolling, CCTV operation and first aid.
• Working closely with client representatives, customers, and colleagues to resolve queries; and to represent the team's performance to the client.
• Attending and managing emergencies; including fire evacuation, first aid, conflict management, and physical intervention.

• To participate in projects and working groups and to carry out any other duties that may be outside the standard remit for purposes of personal development or as may be reasonably required by the company.

• Essential - experience in a customer facing role.
• Essential - an understanding of relevant company procedures.
• Essential - good written skills.
• Essential - excellent communication and influencing skills.
• Health and Safety awareness.
• Good standard of education and PC literate.

• Anticipates customer requirements and delivers the best possible customer experience, every time.

• Drives self and others to deliver excellence. Makes sure that nothing gets in the way of doing the things we should do.

• Displays positive business behaviour, takes accountability for actions, encourages and empowers others to deliver. Is visible and in touch.

• Builds and maintains open and collaborative relationships. Considers the impact that actions and decisions have on others.

• Finds ways of doing things better every day and makes the improvements stick.

It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices.

Our perfect Retail Security Supervisor will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support.

You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.

• 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
• Workplace Pension Scheme
• Progression training and development opportunities
• Life assurance benefit
• Contributory Healthcare Scheme
• Eyecare vouchers
• Employee Discount Schemes
• Refer a friend scheme
• Free uniform provided

Job : (T114)

TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!

Staffline are working in Partnership with TSS, providing a recruitment solution for security roles.