CCTV Operator​/Customer services

Overview

Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team. No prior experience is required for this role, as we offer comprehensive on-the-job training. This includes a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position.

• Excellent communicators with a professional telephone manner
• Computer literate with the ability to adapt to new systems
• Reliable, proactive, and customer-focused

If you're ready to start a rewarding career in a dynamic environment, we want to hear from you!

• Monitor CCTV footage to identify and respond to criminal behaviour within M&S stores
• Offer phone support to M&S store colleagues, assisting with security-related matters
• Accurately input security and crime incident data into a central database
• Deliver exceptional customer service to our client, ensuring their needs are met
• Conduct regular check-in calls with security personnel to share valuable intelligence and updates

• Excellent communication and customer service skills
• Strong ability to multi-task and prioritize workload effectively
• Highly committed, motivated, and proactive
• Experience working collaboratively as part of a team
• A keen interest in technology and AI

• £30,069.74 per annum working an average of 40 hours per week, including weekend working.
• Shift pattern of one week of 08:00am - 16:00pm/17:00pm and three weeks of 11:00am - 20:00pm or 12:00pm - 20:00pm
• A competitive salary
• Very attractive retail discount
• Overtime opportunities
• Training, career development & progression

Our market-leading offering provides benefits that suit your lifestyle. We have a virtual GP, Salary Finance scheme, flexible lifestyle benefits platform Choices, high street discounts via MiDeals, cycle-to-work, life cover, enhanced pension contributions, save-as-you-earn, and a Mitie Matching Share Plan. We also award Mitie Stars with monthly prizes and a potential £10,000 prize at year-end.

We are committed to inclusive recruitment. If you have a disability or long-term condition and need adjustments during the recruitment process, please email us.

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients from household names in banking to critical government sites, hospitals and schools.

Join our Mitie Team. Together our diversity makes us stronger.