Parts Advisor

Job Title:

Parts Advisor / Sales Advisor

Location:

Northampton, NN5
Salary:
Up to £32,000 per annum

Reports to:

Branch Manager
Company:
Confidential

Job Purpose

The purpose of this role is to consistently deliver required sales margin and contribution targets by increasing revenue through proactive telephone, email, and branch-based sales activity, while providing a high standard of customer service. The role supports business growth through effective sales processes, customer engagement, stock control, and operational accuracy.

Key Responsibilities
Sales & Customer Service

- Answer inbound telephone sales enquiries within five rings and respond to email enquiries promptly.

- Accurately log all enquiries, quotes, orders, and customer requirements on the internal sales system.

- Identify customer needs and confirm product availability, pricing, and delivery requirements.

- Proactively upsell and cross-sell complementary products to maximise order value and margin.

- Make outbound sales calls to existing and lapsed customers to generate additional revenue.

- Assess local market conditions and identify sales opportunities using Linked In, Facebook, and other social media platforms.

- Maintain excellent customer service standards in line with agreed service level agreements.

Sales Processing

- Capture full customer order details, including part requirements, availability, and delivery expectations.

- Advise customers on secondary or related parts required to complete their order.

- Create pick notes for confirmed sales to enable warehouse order fulfilment.

- Convert pick notes into invoices once orders are picked and prepared for dispatch.

- Ensure payment is received prior to order processing for all cash sale transactions, including trade counter and delivery orders.

Pricing & Margin Control

- Apply pricing and margin structures for national and regional customers in accordance with contractual agreements.

- Set pricing for branch and trade counter customers generating annual revenue under £50,000, in agreement with the Branch Manager.

- Ensure all pricing decisions meet or exceed expected margin and KPI requirements.

Credit Notes & Returns

- Process credit notes for returned parts due to damage or no longer being required.

- Issue credit notes against the original invoice using the internal system.

- Ensure customers receive credit note documentation and that records appear accurately on monthly statements.

Delivery Planning

- Plan customer deliveries in line with agreed timescales and service expectations.

- Use delivery management software to schedule efficient delivery routes, considering mileage, routing, and fuel efficiency.

- Ensure drivers receive accurate delivery instructions and that proof of delivery is obtained.

Stock Management

- Participate in the annual stock take process.

- Accurately count assigned stock areas and record results on stock sheets.

- Input stock count data into the internal system and support variance investigations where required.

- Assist in maintaining accurate stock levels to meet customer demand.

Procurement

- Source parts from approved suppliers when items are not held in branch stock.

- Raise purchase orders with accurate customer order references.

- Book goods received into the system and ensure correct linkage to customer back-orders.

- Support timely dispatch and invoicing of customer orders once parts are received.

Skills & Experience
Essential

- Previous experience in a sales, parts, or customer service role

- Strong telephone and email communication skills

- Commercial awareness with the ability to understand pricing and margin

- High level of accuracy and attention to detail

- Ability to work effectively in a fast-paced environment

- Confident use of computer systems and sales software

Desirable

- Experience in an automotive, trade, or parts environment

- Knowledge of stock management and procurement processes

- Experience using CRM, ERP, or dispatch systems

- Social media prospecting experience

If you feel you have the right skills for this role please apply today and contact me directly on (url removed)