Retail Team Leader

Retail Team Leader – Superdry Northampton

Superdry is looking for a Retail Team Leader (also known as Brand Lead) to manage and inspire the store team in delivering an exceptional customer brand experience.

Actual pay will be based on skills and experience – discuss with your recruiter.

• Passionately use local knowledge and sales expertise to deliver the ultimate brand experience.
• Become an expert in Superdry style choices and bring these to life for consumers.
• Make important decisions about what’s best for consumers, handling in‑store issues and taking ownership.
• Serve as a brand ambassador by role‑modeling Superdry behaviours, values, and style.
• Be a positive role model, building trust through collaboration, open and honest communication.
• Continuously develop product knowledge and understanding of the business.
• Take pride in store appearance, ensuring the store maintains the Superdry look.
• Take ownership for delivering business objectives set by the Store Leader, coaching the team to meet retail standards and service expectations.
• Support key compliance tasks where needed, including loss prevention and health and safety.
• Exceed expectations at every opportunity and foster this attitude in the wider team.
• Share the Superdry culture and take every opportunity to spread it among colleagues.
• Maintain commercial awareness of the store, understanding KPI requirements and bringing fresh ideas to the leadership team.
• Get things done – proactively create productive days that positively impact the store.
• Be authentic and genuine; remain yourself.
• Hold keys for the store and be responsible for opening, closing, and cash handling.

• Support day‑to‑day supervision of the team.
• Motivate teammates to deliver exceptional service.
• Provide clear direction to focus team activity on and off the shop floor, inspiring and engaging associates to achieve daily targets.
• Lead the team, along with managers, to hit store targets and create a great workplace.
• Coordinate the team across operational tasks, guiding them with operational expertise.
• Provide timely feedback to associates, recognising success and positively challenging poor performance.
• Contribute to the business talent review process and performance reviews.

• Experienced in retail/sales and operations, ready to step up.
• Passionate about the brand and consumers, able to create memorable experiences for every customer.
• Obsessed with style and product.
• Experienced in leading and motivating a team through day‑to‑day activities.
• Exposure to people‑management activities.
• Able to build relationships and communicate effectively.
• A team player who enjoys collaborating and achieving results.
• Organised, using time purposefully, and confidently taking ownership for tasks and goals.
• Sees challenges as opportunities.
• Enjoys sharing passion, acting as a positive role‑model.
• Creative thinker, always searching for the best solutions.
• Adaptable and thrives in a fast‑paced environment.
• Authentic and genuine.

• Competitive hourly rate.
• 20 days holiday plus birthday day off.
• New Superdry wardrobe and generous clothing allowance.
• Amazing staff discount with up to 50% online and in store.
• Flexible working patterns, including 4‑day work for full‑time (subject to store availability).
• Training and development focused on style and service obsession.
• Tailored induction and onboarding.
• Employer pension contributions.
• Life assurance.
• Work in an inclusive, diverse atmosphere with sustainable premium products.

Superdry has been producing world‑class products for 15 years, inspiring contemporary style‑obsessed consumers while leaving a positive environmental legacy. We’re resetting our brand to return to design‑led roots and looking for talented people to join our journey.