Housing Officer, Real Estate​/Property

Responsibilities

• Work alongside the Allocations Team and Empty Homes Team to support all new lettings completing pre‑tenancy interviews and viewings ensuring that key performance indicators in respect of re‑let times and void loss are achieved and exceeded.
• Effectively manage starter tenancies in accordance with Amplius' policy and procedure; complete new tenant visits to ensure the customer has moved in and is complying with the terms of their tenancy. If necessary, engage with our Community Safety Team to initiate legal action for any breaches of tenancy, attending court and evictions as required.
• Be the lead in respect of managing and reviewing complaints of neighbourhood management issues, property condition and hoarding in accordance with Amplius' policy and procedure and working alongside the Community Safety Team where needed.
• Work with internal and external partners to identify areas of neighbourhood and estate improvement and regeneration.
• Ensure that potential safeguarding issues involving both adults and children are identified and managed in partnership with other agencies.
• Support tenants who have suffered domestic abuse, working proactively with other agencies to advise and protect victims.

• Knowledge of Housing Law and experience of practical application of legislation and legal processes.
• Ability to demonstrate effective partnership working that has yielded successful results for both the business and customer(s).
• Can prioritise workloads and is able to meet set deadlines.
• A good working knowledge of IT applications such as Word, Excel, email and Microsoft Outlook.
• Able to work on own initiative and as a flexible team member, willing to support colleagues and take on varied tasks.
• A full UK driving licence is essential for this role.
• DBS clearance is required for this role.
• Must be eligible to work in the UK, reside in the UK for the duration of employment and provide Right to Work evidence. We do not provide visa sponsorship.

£37,400 per annum + car allowance.

People come first here. As a Housing Officer at Amplius, you'll build strong relationships with residents, show up consistently in your neighbourhoods and treat every situation with fairness and respect. You'll work together with colleagues and partners, take responsibility for doing the right thing, and stay focused on making homes and estates places people feel proud of. If you're driven to make a real difference and want a role where your values matter as much as your experience, help shape neighbourhoods where people are proud to call home.

We're one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of specialist housing and home ownership options. We're driven to have a positive impact on people's lives and provide affordable housing solutions for communities.

Have questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums!