Regional Operations Manager; FM - Midlands

Regional Operations Manager | Facilities Management

Midlands
Full-Time | Competitive Salary + benefits package

We’re looking for an experienced and driven Regional Operations Manager to oversee the delivery of total facilities management (TFM) services across multiple sites in the Midlands
. This key leadership role will ensure operational excellence, compliance, and continuous improvement while maintaining the highest standards of client satisfaction and team performance.

As a Regional Operations Manager
, you’ll be responsible for ensuring that all contractual service level agreements (SLAs) are achieved, managing financial performance, driving innovation, and leading a high-performing on-site team. You’ll act as the primary interface between Compass Group and the client, ensuring services are delivered efficiently, safely, and to the highest standards.

• Oversee the delivery of multiple self-delivered FM services across several sites, ensuring service excellence and contractual compliance.
• Oversee third-party service providers, ensuring performance meets contractual and compliance standards.
• Manage budgets, monthly-end review and financial reporting and cost control to ensure profitability and operational efficiency.
• Build and maintain strong relationships with clients, acting as the key operational point of contact including conducting monthly and quarterly reviews with the client.
• Lead and develop on-site teams, promoting a culture of safety, collaboration, and high performance.
• Drive continuous improvement, innovation, and best practice across all areas of service delivery.
• Ensure compliance with all Health & Safety, statutory, and company policies.
• Conduct performance reviews, audits, and service evaluations in line with KPIs and SLAs.
• Support business development by identifying opportunities for growth and service enhancement.

• Minimum 5 years' experience in a Facilities Management and contract management role
• Multi-site experience is essential.
• Strong financial and commercial acumen, with experience managing budgets and performance targets.
• Proven experience in people management, team leadership, and client relationship management.
• Excellent communication, organisational, and decision-making skills.
• Strong understanding of compliance requirements, Health & Safety and quality assurance.
• IOSH Managing Safely qualification desirable.

We ensure you re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and My Learning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia,  and many more
• Save money on your food shop with discounts on Tesco, Sainsbury s, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!