Operations & Compliance Manager

We operate three established businesses within one premises in Northampton:

• Vintage Retail Shop
• Tea Room
• Events / Club Space

Collectively employing 15 staff, our businesses span retail, hospitality and events. We are now seeking an experienced and commercially astute Operations & Compliance Manager to oversee performance, accountability, and operational excellence across all departments.

This is a senior, hands‑on operational leadership position responsible for supervising 15 employees and ensuring that each business unit operates efficiently, compliantly, and in line with defined job roles and procedures.

You will be accountable for identifying errors, reducing inefficiencies, strengthening systems, and maintaining high service standards across all four operations.

This role requires strong leadership presence, attention to detail, and a performance‑driven mindset.

• Oversee daily operations across all three businesses
• Ensure staff adhere strictly to their defined job roles
• Identify and correct operational errors and compliance gaps
• Maintain consistent service standards and professionalism

• Direct supervision of 15 team members
• Conduct structured monthly performance reviews
• Implement corrective action plans where required
• Drive accountability and productivity Compliance & Process Control
  • Ensure compliance with internal procedures and relevant regulations
  • Implement operational checklists and reporting systems
  • Develop improved systems to increase efficiency and reduce errors
  Reporting & Coordination
  • Act as the central operational lead across all business units
  • Provide regular performance reporting to senior leadership
  • Improve communication and workflow between departments
  About You
  • Proven experience in operations management, compliance, or multi‑department leadership
  • Strong leadership skills with confident decision‑making ability
  • Exceptional attention to detail
  • Experience with in retail, hospitality, events, property, or mixed‑use environments advantageous
  • Highly organised with strong reporting capability
  • Professional, assertive, and performance‑focused