Credit Risk & Transactional Services Manager

Come and join us as a Credit Risk & Transactional Services Manager to lead a specialist team in managing credit authorisations and financial stability for our partnerships.

As a Credit Risk & Transitional Services Manager, you will be fundamental to our mission of making homes, businesses, and lives better by ensuring the financial stability of our business. You will lead a specialist team to manage the authorisation of credit limits within the plumbing and heating industry, ensure the accurate allocation of cash to credit accounts, and act as the primary point of contact for external debt recovery solicitors.

By providing expert credit risk authorisation and seamless cash allocation, you enable our teams to offer the best customer experience.

• Conduct robust credit risk authorisations and limit reviews to protect the business from bad debt and ensure financial safety.
• Monitor and manage accounts passed for litigation, ensuring all legal processes are followed safely and ethically while managing relationships with external solicitors.
• Oversee the accurate and timely allocation of cash received to credit accounts, providing customers and stakeholders with a clear view of their financial standing.
• Identify and implement process improvements in workflows to increase efficiency and develop innovative reporting methods for better visibility of litigation outcomes.
• Work closely with the Head of Credit and sales/operational teams to evolve credit risk strategies that support sustainable business growth.
• Manage a team of approximately 3-4 (including New Accounts, Sales Ledger, and Legal Debt Recovery) focusing on high performance and professional development.

You’ll have a proven background in Credit Risk management, Debt Collections, and Sales Ledger. You are a natural leader who enjoys mentoring a team and building strong collaborative relationships with stakeholders across remote or hybrid locations.

• Strong analytical skills for credit authorisation and risk assessment.
• Excellent communication and negotiation skills for legal recovery.
• Ability to manage external legal and professional partners.
• Comprehensive understanding of legal debt recovery, litigation processes, and financial controls.
• Preferred:
  Experience with in the Construction, Plumbing, or Heating industries

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future.

We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

• Bonus
• Enhanced pension
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Flexible working options
  
  A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.