General Manager

Overview

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

General Manager role based in our Sustainable Distribution Centre (NN7 2FR
). During the first six months, the position holder will play a key part in our Tilbrook (MK7 8BN
) site, supporting the relocation of operations to the SDC and helping shape the future of our logistics environment.

Reporting to the Regional General Manager, the General Manager will be responsible for the strategic planning and growth of the site & contracts within their remit. They will maintain and develop exceptional customer relationships and ensure that the KPIs and operational targets are met through relevant contract teams. The role will offer a salary range of £70, DOE.

• Contract Management
• Robust account management for all contracts in line with commercial trading agreements and operational requirements
• Establish and maintain exceptional customer relationships, ensure excellent customer service and timely feedback and reporting to the customer while acting as the point of escalation for customer service issues.
• Ensuring that professional and effective communication is always maintained.
• Ensure Monthly and Quarterly business reviews are conducted and documented with actions and owners identified.
• Profitability & Revenue Growth
• Drive an agile and sustainable operation across multiple customers to deliver gross margin expectations
• Identify growth opportunities for existing customer portfolio for full end to end supply chain services that YL offer
• Identify and progress account development opportunities for service enhancement or additional business/volumes.
• Automation
• Drive implementation of a robust automation strategy, leveraging relevant technologies to optimise distribution site operations.
• Develop a strategic partnership with the automation providers, establishing the SLAs and KPIs and driving the expected service levels.
• Team Leadership
• Drive a culture of cross functional collaboration, seeking the best outcomes and opportunities for all business units, leveraging best practice and continuous improvement throughout the organisation.
• Develop innovative and creative approaches to support and drive business strategies and goals.
• At all times consider the wide effects of departmental decision making on the wider organisation, setting precedent and maintaining consistency of approach across the workforce.
• Understanding the commercial impact of any financial decision making.
• Develop and maintain a productive external network, providing opportunities for business insight, best practice, innovation and experience share.
• Drive engagement across the site.
• Acts as a role model in the business, observing and promoting the Company values and behaviours and addressing shortfalls in a timely and proactive manner, regardless of where these are demonstrated
• Sustainability
• Identify opportunities to reduce environmental impact and enhance CSR. Lead and deliver sustainability initiatives aligned with external and internal next zero targets.
• Actively promote sustainable solutions to Yusen customers.
• HSE
• Ensure that a best-in-class HSE performance is maintained within the site and that a culture of safety in everything we do is embedded.
• Drive an engaged and robust H&S agenda across the contract as part of the Senior Management Team.
• Lead by example, providing guidance and mentoring as necessary to ensure a consistent approach by all employees.
• Ensure all health and safety procedures are adhered to all times, raising any non-compliances or concerns at the earliest opportunity, recommending, and implementing any agreed changes.
• Finance and budgets
• Close management and trend analysis of operational discretionary spend
• Implementation of…