Homeowner Services Lead – Leasehold & Digital Experience

A reputable housing organization in Northampton is seeking a Homeowner Services Manager to lead a team ensuring high-quality service delivery to shared ownership customers. This role emphasizes enhancing customer experience and driving digital engagement while managing all aspects of the customer journey. The ideal candidate will have extensive knowledge in leasehold management, proven leadership skills, and experience with digital housing systems.

This permanent position requires presence in the Northampton office for at least three days a week.
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