Associate Product Support Specialist, Upper Extremities - Midlands

About the Role

Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare and have never been afraid to push forward and navigate the best paths for our clients and patients.

This is a fantastic opportunity to join one of Stryker’s fastest growing divisions and the number 1 shoulder company in the UK. In this role you will develop the skills and certifications necessary to optimally perform in a technical and clinical capacity, gaining hands‑on training and experience with Stryker’s Upper Extremity portfolio, including Blueprint planning and Tornier shoulder solutions. You will provide clinical product support to all end users, offer on‑site guidance and assistance during surgical procedures, resolve technical product and service issues, and deliver training, ongoing in‑services, and customer education to assigned accounts.

With the guidance of the Regional Sales Manager and the Territory Sales Managers, you will collaborate with the field sales function to cover and support cases and contribute to the positive growth of the business across the designated region.

• Complete all required training on an ongoing and timely basis and develop an understanding of all basic procedures.
• Build knowledge of Stryker implants, instrumentation and applicable clinical benefits.
• Learn proprietary software to prepare pre‑operative CT scans and assist surgeons with pre‑operative implant planning, sizing and positioning.
• Observe and apply practices used to train and guide surgeons and hospital staff.
• Shadow and assist in the day‑to‑day coordination of accounts and necessary tasks to support scheduled upper extremity procedures.
• Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Learn and complete all necessary account administration duties (e.g., PER process, RMA process, case billing and closure). Provide prompt and accurate complaint reports per quality and compliance system requirements.
• Assist in product demonstrations and lab logistics to support sales, marketing and potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.

• Experience working in theatre would be beneficial.
• Tech‑savvy and minded.
• A driven attitude, people focus and plenty of charisma.
• Computer skills, MS Office.
• Confident presentation skills.
• An interest in anatomy and physiology.
• Demonstrated high achiever who loves to learn and take on challenges.
• A background that demonstrates an ability to engage with others, influence, motivate and work hard.
• A valid UK driver’s licence.

• Ability to discover your strengths, follow your passion and own your own career.
• In‑house product training program.
• Quality products that improve the lives of customers and patients.
• A winning team driven to achieve our mission and deliver remarkable results.
• Coworkers committed to achieving more and winning the right way.

Our benefits include bonuses; commissions; healthcare; family and parenting leaves; wellness programs; on‑site gyms and restaurants; discount purchase programmes; and service and performance awards – not to mention various social and recreational activities. In line with the role requirements, you will also receive a mobile phone, iPad, laptop, and company car or car allowance.

Stryker is one of the world’s leading medical technology companies. Together with our customers, we are driven to make healthcare better. The company offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Stryker impacts more than 150 million patients annually worldwide. For more information, please visit our website at