National Head of Housekeeping

The role of National Head of Housekeeping at Avery Healthcare is to oversee the Housekeeping & Laundry Department to ensure best practice and company policy & procedures are being adhered to. The successful candidate will develop a consistent approach throughout the Avery Group, whilst improving baseline training & development for team members.

The National Head of Housekeeping will be responsible for working with the Director of Resident Experience to develop and implement a housekeeping & laundry strategy for the Avery Group, developing and working with suppliers to create a standard working practice, overseeing and being the first point of contact for all Avery Group homes laundry & housekeeping teams, and supporting with the induction training for all new Head Housekeepers at home level.

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of 'creating meaningful lives together'. They are passionate about creating meaningful experiences for their residents and team members, offering exceptional care across their growing network of over 100 homes.

Package

Description:

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day. Your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career.

And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for an experienced and dedicated individual to join our award‑winning team as our National Head of Housekeeping covering our homes nationwide. If this sounds like the place for you, we'd love to hear from you.
ABOUT THE ROLE The role of National Head of Housekeeping will be to oversee the Housekeeping & Laundry Department to ensure best practice and company policy & procedures are being adhered to. You will develop a consistent approach throughout the Avery Group, whilst improving baseline training & development for team members. Working with agreed suppliers, you will ensure we have the best products for the best results.

Other responsibilities will include:

• Working with the Director of Resident Experience to develop and implement a housekeeping & laundry strategy for the Avery Group.
• Developing and working with suppliers to create a standard working practice for the Avery Group.
• Overseeing and being the first point of contact for all Avery Group homes laundry & housekeeping teams to provide help and support.
• Working with the compliance team to ensure our internal audit is fit for purpose for housekeeping & laundry, following up with the homes on key action plans arising from the audit to drive compliance and adherence to health & safety requirements.
• Supporting with the induction training for all new Head Housekeepers at home level.
• Being an ambassador of the Avery Group values and to reinforce and support the implementation of the behavioural change programme within all training delivered.

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must have:

• Experience of working and managing in a similar role across multi sites.
• Experience of successfully leading change management programmes.
• Ability to analyse results, draw conclusions and suggest new concepts to drive and improve performance.
• Ability to form strong relationships with key stakeholders and customers.
• Experience of delivering presentations to different audiences.

At Avery, we're not just one of the UK's largest providers of luxury elderly care homes; we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents…