Team Leader Technical Sales Support

Technical Support Team Leader Control & Automation

Our Client has a requirement for a mainly office‑based Technical Support Team Leader for Control & Automation products and solutions. You will need experience and an understanding of electrical control and automation components in order to provide technical knowledge to the internal sales team and external customers while developing and maintaining customer relationships and promoting products and services to maximise sales opportunities.

Ideally you will have knowledge of a wide range of electrical market‑related products, particularly control panel, sensor and automation products, including photoelectric, inductive and capacitive types. You should be strong in more than one product area, such as industrial electrical automation including control gear, switch gear, circuit protection, electromechanical components, connectors, cable‑management systems, enclosures and other industrial control & automation components. You will be required to understand and be able to identify the full product range, offer alternatives when required and advise on product selection.

You will liaise with Field Sales Engineers and other staff to achieve branch objectives and sales performance, and, as is normal in a small and dedicated team environment, engage in other duties. The role is office‑based and you will most likely be located in the Huntingdon, Corby, Kettering, Wellingborough, Northampton or Bedford area for commuting.

This pivotal role involves leading and mentoring a team of technical support staff to ensure high customer satisfaction and drive sales growth through technical support expertise and assistance. As Team Leader you will ideally have experience managing and supervising staff, setting work priorities and conducting staff appraisals.

In order to be successful you will need technical electrical knowledge, product‑application knowledge and commercial awareness. The qualification indicated is likely in order to perform this role, however candidates able to demonstrate sufficient experience and knowledge will be considered.

• GCSE Maths and English (or equivalent)
• Desirable but not mandatory: ONC / HNC in Electrical Engineering (or equivalent electrical engineering qualification)
• Technically competent with a range of electrical equipment and practices
• Good working knowledge of Microsoft Office and data entry systems
• Full clean driving licence
• Experience supervising a team in a similar sales/customer service environment
• Ability to liaise with Sales Engineers, other branch and sales staff
• Experience with tele‑sales and other proactive Roxford activities
• Experience with an electrical engineering role or a japonesa background in electrical distribution is an advantage

To register your interest, contact us with an up‑to‑date CV and we will be pleased to call you for a confidential discussion.