Client Service Coordinator

Client Service Coordinator

Northampton

Full-time, office-based

Permanent

£28,000

Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy supporting clients, managing enquiries, and working in a fast‑paced professional environment? If you have strong organisational skills, a great phone manner, and any experience working with technical information, plans or blueprints, this could be the perfect next step in your career.

We're looking for a Client Service Coordinator to join a friendly and supportive team within a growing professional services business. Working from modern offices in Northampton, you'll be part of a company that values initiative, celebrates hard work, and genuinely invests in personal and professional development.

In this role, you'll work closely with internal specialists and senior leadership, supporting the smooth delivery of services to a large and varied client base. You'll be the first point of contact for many incoming enquiries and will play an essential part in maintaining strong client relationships.

• Delivering excellent customer service to new and existing clients.
• Handling incoming calls and enquiries confidently, ensuring a professional and helpful experience.
• Managing day‑to‑day client communication, ensuring timely and accurate responses.
• Preparing clear and tailored quotations, supporting the full process through to conversion.
• Coordinating tasks across the team to ensure projects progress smoothly.
• Producing and reviewing professional documents using Microsoft Office.
• Escalating more complex queries to internal specialists where needed.
• Working collaboratively with colleagues across operations and accounts to ensure seamless service.

• Has strong customer service or client support experience.
• Is confident on the phone and able to manage enquiries professionally.
• Is highly organised, proactive, and able to prioritise effectively.
• Has excellent attention to detail and takes pride in the accuracy of their work.
• Enjoys working collaboratively and supporting wider team objectives.
• Ideally has experience handling or reviewing architectural plans, technical drawings, or construction‑related documents (not essential but beneficial).
• Brings fresh ideas and isn't afraid to suggest improvements to processes and systems.

• 20 days holiday + bank holidays (additional day off for birthday)
• Holiday rising to 24 days after 2 years' service
• Pension scheme
• Private healthcare and life cover after 5 years' service or upon promotion to a senior role
• Supportive leadership, ongoing development, and a genuinely positive working culture

If you're looking for a varied, rewarding position where your contribution truly matters, we'd love to hear from you. Apply now and take the next step in your career as a Client Service Coordinator.