Customer Success Executive

Job Summary:

Role Overview
As a Customer Success Executive, you will engage with our mid-tier customers to build strong relationships, provide guidance, and ensure they achieve maximum value from our solutions. Your goal is to drive customer satisfaction, retention, and growth.

Customer Success Executive

Location:

Central Northampton ( 3:2 Hybrid )

Reports to:

Manager, Customer Success & Marketing
Type:
Full-time (37.5 hours per week)

Gold-Vision CRM is a leading provider of CRM solutions designed to help businesses manage customer relationships effectively. We pride ourselves on delivering intuitive, integrated solutions that drive growth and efficiency for our clients. Gold-Vision is trusted by organisations worldwide for its flexibility, ease of use and powerful integrations.

• Act as the primary point of contact for mid-tier customers.
• Build and maintain strong, long-term relationships to ensure customer retention.
• Provide product guidance and support to help customers achieve their goals.
• Identify upsell and cross-sell opportunities in collaboration with the sales team.
• Liaise with internal teams (Customer Care, Marketing, Product Management) to resolve issues and deliver a seamless customer experience.
• Monitor customer health and proactively retain customers and address and raise risks.
• Assist in onboarding and training customers on our platform.

• Experience in Customer Success, Account Management, or similar roles.
• Strong verbal and written professional communication and relationship-building skills.
• Managing expectations and maintaining long-term engagement and trust.
• Familiarity with B2B software solutions and CRM/marketing platforms.
• Basic technical aptitude for product support.
• Sales experience or understanding of upselling/cross-selling strategies.
• Ability to work collaboratively across multiple teams.

• Experience in SaaS or technology companies.
• Knowledge of customer success tools and methodologies.

• Flexible working arrangements ( 3:2 hybrid, flexible start times )
• Supportive, collaborative team environment.
• 23 days holiday + Bank Holidays
• Free parking in Central Northampton
• Company Pension Scheme

Regular

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