Collections Negotiator

Position: Collections Negotiator (Permanent)
Collections Negotiator

Northampton (office based within 15 mile radius - Fully remote if over 20 miles of Northampton)

£22,000 + uncapped commission

35 hour week on a 3-weekly rotation

This role sits within our clients contact centre and involves managing inbound and outbound customer calls related to account resolution.

The position focuses on negotiating suitable payment arrangements, answering queries, and updating case records accurately. The role is target-driven and requires a strong focus on customer service, compliance, and performance.

Key Responsibilities:

Handle high volumes of inbound and outbound calls professionally and efficiently
Negotiate appropriate payment solutions while meeting call and performance targets
Accurately update case management systems within agreed timescales
Adhere to all data protection, regulatory, and compliance requirements
Identify and appropriately support vulnerable customers, escalating when necessary
Communicate clearly and calmly with customers, including in challenging situations
Work collaboratively within the team to support overall performance and efficiency

Skills & Experience:

Strong verbal and written communication skills
Ability to remain calm and professional under pressure
Target-driven with experience working to KPIs
Self-motivated and able to work in a fast-paced, high-volume environment
Good attention to detail and accurate record-keeping
Resilient to collections and complaints handling
Previous collections experience is highly desirable, alternatively experience working in a contact centre, high call volume or KPI driven role.

Additional Info:

3 weekly shift rotation:

Week 1 – Monday 8am-15:30pm, Tuesday to Friday 8am–14:30pm & Saturday 9am–13:00pm.

Week 2 – Monday – Friday 09:30am–17:00pm

Week 3 – Monday – Friday 11:30-19:00pm

On site parking
Uncapped Commission structure
+ Pension, Health Cash Plan, Employee assistance programme