Trainee Customer Service Representative

Job Overview

As a customer service and invoicing clerk, your key responsibilities will include:

• Customer Engagement:
  Act as the primary contact for Upload department customers, delivering exceptional service and addressing their needs.
• Service Scheduling:
  Coordinate customer service appointments with the service team and workshop controller, ensuring timely and efficient scheduling.
• Maintenance Oversight:
  Verify vehicle maintenance intervals and ensure accurate planning for service needs.
• Customer Interaction:
  Greet customersrst professionally, understand their requirements, and facilitate smooth service processes.
• Workshop Efficiency:
  Collaborate with the Workshop Controller and Service Advisors to optimise workshop capacity and productivity.
• Sales Opportunities:
  Proactively promote products and services, highlighting benefits to customers.
• Accurate Documentation:
  Ensure job card instructions are precise for technicians and invoicing teams.
• Administrative Support:
  Manage required administrative tasks efficiently, including coordinating with dealer‑point managers and workshop supervisors.

Day to Day:

• 42 hours a week
• Alternative shifts:
  Early (06:30‑15:00) / Late (09:30‑18:00)
• Every other Saturday

Are you looking to hit the ignition on your career? Have a knack for great communication and customer service? RH Commercial Vehicles is looking for an enthusiastic individual, ready to level up their skills and join our dynamic team. A friendly, and approachable individual, committed to customer service.

• Team‑orientated with organisational, analytical and administrative skills.
• Self‑motivated, adaptable, and eager to learn and embrace new challenges.
• Calm under pressure, with a positive attitude and a knack for problem‑solving.
• Basic proficiency in Microsoft Word, Excel, Outlook and general computer literacy.

We are an award‑winning company with a strong reputation jooks delivering top‑quality commercial vehicles and unparalleled customer service. Our team is the heart of everything we do, and we are looking for people who share our passion for excellence.

Make a difference at RH Commercial Vehicles and we want to hear from you!

• 25 days holiday + bank holidays
• Death in Service Policy – lump sum to loved ones
• Enhanced maternity pay
• Enhanced paternity pay
• Holiday sell‑back scheme
• Fab facilities – modern depot in Northampton
• Company pension scheme, sick pay, holiday allowance
• Positive work environment with supportive team
• Designated break areas, company events, Christmas gift cards, free access to well‑being programme with high‑street discounts