Customer Service Coordinator

Customer Service Coordinator, Vantive, Northampton, England, United Kingdom

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams worldwide. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies.

Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We are looking for a Customer Service Coordinator to join our high‑performing team in Northampton on a full‑time, permanent basis. As a member of the Customer Services team, you will be operating as the first point of contact with our home patients.

Working hours:

Monday – Friday 08:00–16:00 & Monday – Thursday 10:00–18:00 & Friday 09:00–17:00 on rotating shifts.

• To manage the processing of customer orders for home patients
• To manage customer queries and complaints ensuring a win‑win solution for Vantive and the customer
• To create lateral relationships with other departments to support product distribution
• To enhance the reputation of customer services and positively promote the image of Vantive
• To contribute to the evolution of the department by providing feedback and taking action to improve
• To positively contribute to the delivery of service excellence to Vantive's customers and patients

• GCSE Level standard
• Organised
• Ability to prioritise workload in a very busy environment
• Tenacious
• Strong decision‑making skills
• Strong attention to detail/accuracy
• Good team player
• Professional telephone manner
• Proactive and reactive nature
• Siebel experience preferred
• Flawless customer service skills
• Can‑do attitude, willing and positive manner

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
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Entry level

Full‑time

Other

Medical Equipment Manufacturing