Customer Care Coordinator

Customer Care Coordinator

Location:

Northampton (Office-based)

Hours:

37.5 hours per week, Monday to Friday
Salary:
Up to £34,000 per annum (dependent on experience)

About the Role

We are seeking an experienced Customer Care Coordinator to join our team at our Northampton office. This is a key role within our business, acting as the main point of contact for homeowners and internal teams to ensure a high-quality customer experience throughout the aftercare period.

The successful candidate will have previous experience within the housing or construction sector and a strong understanding of the customer care process within a residential development environment.

Key Responsibilities

* Act as the primary contact for customers, managing queries and concerns in a professional and timely manner

* Log, track, and manage defects and aftercare issues from handover through to resolution

* Liaise with site teams, subcontractors, and internal departments to coordinate remedial works

* Arrange and manage appointments, ensuring works are completed within agreed timescales

* Maintain accurate records and update internal systems

* Ensure all customer interactions align with company standards and NHBC / warranty requirements

* Support the delivery of a positive customer journey and high levels of customer satisfaction

About You

* Proven experience in a customer care role within housing or construction (essential)

* Strong organisational and communication skills

* Confident dealing with customers, subcontractors, and site teams

* Ability to manage multiple cases simultaneously and work to deadlines

* Good IT skills, with experience using CRM or defect management systems desirable

* A proactive, solution-focused approach

What We Offer

* Competitive salary up to £34,000

* 37.5-hour working week

* Stable, office-based role in our Northampton location

* Opportunity to work with an established and growing housing developer

* Supportive team environment