Control Room Administrator AM​/PM

Control Room Administrator – Split Shifts (4 on / 4 off)

National Operations Centre, Northampton – £9,864 per year (14 contracted hours per week, 6‑hour shift days, with potential to increase up to 42 hours per week). Permanent, part‑time, 4 on / 4 off split shifts: 06:30‑08:30 & 18:30‑20:30 on shift days. Overtime available.

Our National Operations Centre operates 24/7, supporting thousands of people across the UK. This role focuses on critical morning and evening cover, when sites are opening, closing and staff movements are at their highest. When someone doesn't arrive on site, runs late or misses a welfare check, you’re the person who spots it, takes action and keeps people safe. This is a calm, responsible role in a fast‑moving environment where attention to detail matters.

• Monitor live staffing and attendance across multiple sites
• Manage incidents where staff are late, absent or need urgent support
• Monitor welfare check calls and act quickly if someone goes quiet
• Respond to duress alerts and escalations calmly and accurately
• Handle calls and emails from sites and managers during peak periods
• Record incidents and actions clearly so nothing is missed
• Support effective handovers between shifts

• Confident using multiple computer systems at the same time
• Calm under pressure and able to think clearly during busy periods
• Organised, accurate and detail‑focused
• Comfortable speaking to managers, clients and site staff
• Reliable and able to commit to a 4 on / 4 off pattern

• £9,864 per year (14 contracted hours per week)
• 4 on / 4 off pattern – predictable time off
• Split shifts focused on peak operational times
• Overtime with the opportunity to increase hours up to 42 per week when required
• Full training provided
• A secure, professional working environment
• A role where your actions genuinely matter