Customer Service

Customer Service

Based on the hire desk in our customer office, the Customer Hire and Sales Coordinator is responsible for ensuring that all business between our Major Account customer and client is carried out in an efficient and effective manner.

This is a fast‑paced role where you will be responsible for managing customer queries, liaising with client depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. It will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required. Dealing with tickets, an average of 300+ per day.

Successful applicants should demonstrate the following:

• Significant experience working within a customer service role, preferably within the Construction/Hire industry.
• Ability to work effectively within a fast‑paced environment whilst building strong relationships with both internal and external stakeholders.
• Excellent administration skills with experience using MS Office packages and strong attention to detail.
• Driving licence is preferred but not essential.

Has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As an employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in‑house Learning & Development Team is dedicated to giving you the skills you need to be your best, and we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company‑funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well‑being Hub)
• Employee Assistance Helpline, Annual Flu Jab, Eye Tests

Monday to Friday, 8am‑5pm (30 minute lunch)

MUST be living in the UK