Customer Service Advisor

Customer Service Adviser

Location:

Northampton
Salary: £23,000-£26,000 + Quarterly Bonus

Hours:

37.5 per week (Mon-Fri 9am-5:30pm, 1 in 4 Saturdays 9am-1pm)

The Role

Our client is seeking experienced  Customer Service Advisers to join their friendly and supportive team. You will handle incoming calls from policyholders, assisting with day-to-day insurance enquiries and providing clear, professional and helpful advice.

You will be responsible for making policy changes, answering general queries, processing renewals, managing the customer diary and carrying out key administrative tasks. You will support customers across a range of insurance products including home, car, boat and holiday home insurance.

About You

Our client requires candidates with previous customer service experience, ideally within banking, utilities or insurance and a genuine passion for customer service. You will be confident, positive and empathetic, with the ability to support a diverse range of customers, including those who may be elderly or vulnerable.

You'll receive full training on products and systems, but strong communication skills, accuracy and an enthusiastic, customer-first approach are essential.

Key Skills & Attributes

Previous insurance industry experience(desirable)
Customer Service Experience (Essential)
Excellent communication and listening skills
Strong attention to detail
Positive, empathetic and customer-focused approach
Good numeracy, literacy and keyboard skills
Flexible, proactive and a strong team player
High levels of integrity, honesty and professionalism
A confident, 'can-do' attitude Benefits

Salary £23,000-£26,000 DOE
Quarterly bonus (approx. 10% of salary)
25 days holiday + bank holidays, rising with service
Additional day off for your birthday
Full training and career development
Permanent, full-time role (37.5 hours per week)