Customer Service Advisor

Customer Service Advisor -

Jobster Northampton, England, United Kingdom

3 days ago Be among the first 25 applicants

As a member of our Internal Account Management team the purpose of the role is to provide the highest level of customer service and administrative support to our customer base in order to maximise the sales opportunities for our product proposition.

• To process customer orders accurately & efficiently and provide customer support within nominated accounts
• To provide customers with appropriate information relating to our product and service offering
• To provide customers with the most appropriate solution in response to their enquiry and tender requests, ensuring that every possible avenue is fully explored.
• To ensure customers are aware and have access to all relevant information that will enable them to promote our products and services effectively & efficiently
• To ensure that all possibilities are fully explored to secure a customer opportunity
• To process customer sample requests, arrange collection, and capture feedback on outcome of enquiry
• Providing a positive first impression and experience to all visitors of Ocee & Four Design
• Close liaison with purchasing, transport and deliveries with regards to stock allocation to orders to ensure service delivery to customers
• To proactively identify and develop new sales opportunities from within the existing customer base
• Promote the product portfolio in a way that meets the customers requirement while maximising the company’s profit margin
• To assist the External Account Manager, identify new potential dealers
• Record, administer and progress customer complaints to enable corrective action to be taken in order to resolve issues quickly and effectively
• Where necessary, chase outstanding customer payments
• Ensure all relevant information is accurately maintained on all appropriate systems (Global, CRM, WFL server)
• Ensure that all processes, procedures and general administration duties are maintained and carried out to the required standard.
• Working closely with other departments to ensure effective cross departmental co-operation
• Ensuring Customer Satisfaction and accurate order processing taking into consideration service, stock availability and cost.
• The identification and implementation of business process improvements and problem solving
• To ensure pricing is correctly processed in conjunction with Marketing team
• Working in conjunction with the External Account Manager develop dealer and area plans that will increase our market share profitably
• Utilise the CRM environment to maximise the proactive development of our dealer base

• Excellent customer service capability and a proven track record of delivery within an internal account management role
• Excellent telephone manner and telephone based account management that drives the speed to understand and respond to needs
• Proficient in the use of Microsoft Office and interest to use our PCon software
• Understanding of Inventory Management
• Advantageous to have a good understanding of the Company ERP or MRP systems
• Good communication skills (written and verbal)
• Somebody who can work well independently but can also provide a good team-fit for the business and is capable at working cross-functionally with other departments

• Seniority level
  :
  Entry level
• Employment type
  :
  Part-time
• Job function
  :
  Other
• Industries
  :
  Software Development

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