Client Service Executive

Overview

Client Relationship & Operations Coordinator

Location:

Northampton

Salary: £28,000 per annum

Hours:

Monday-Friday 8:30AM - 5PM

• £28,000 per annum.
• 20 days annual leave plus bank holidays and your birthday off.
• Increased annual leave to 24 days plus bank holidays and your birthday off after two years' service.
• Pension scheme.
• Private healthcare and death in service cover after five years' service or upon promotion to a senior position.
• Modern office environment in Northampton.
• Clear opportunities for professional development and progression.

An established and expanding professional services business is seeking a highly organised and client-focused Client Relationship & Operations Coordinator to join their team in Northampton.

This is an excellent opportunity for someone who enjoys balancing client communication with operational coordination and takes pride in delivering a first-class service.

• Build and maintain strong relationships with new and existing clients.
• Manage incoming enquiries and oversee day-to-day client communications.
• Prepare accurate and tailored quotations based on architectural drawings and project specifications.
• Proactively follow up with clients to support engagement and conversion.
• Coordinate internal workflows to ensure timely and efficient service delivery.
• Provide operational and administrative support to senior leadership.
• Produce and maintain high-quality documentation using Microsoft Office.
• Liaise with internal departments, including technical and finance teams, to ensure a seamless client experience.

• Experienced in client services, account coordination, or customer relationship management.
• Highly organised with excellent time management skills.
• Detail-oriented and confident working with technical documentation and drawings.
• A clear and professional communicator, both written and verbal.
• Proactive, adaptable, and comfortable taking ownership of tasks.
• Collaborative in approach, with a positive and solutions-focused mindset.

This position would suit someone who enjoys responsibility, thrives in a structured environment, and wants to be part of a growing and ambitious business.

If you're looking for a role where you can combine client interaction with operational responsibility in a supportive and growing organisation, we'd welcome your application.

Apply today to have a confidential chat with Gabriella Saunders at ACS Staffing Solutions