Customer Services Executive

Customer Service Executive

Location:

Corby, Northamptonshire

Hours:

Full-time, permanent – 9:00am–5:00pm (9:00am–4:00pm considered for the right person)

Salary: £29,000

We’re working with a well-established and growing organisation to recruit a Customer Service Executive. This role sits within the contracts and business development function and plays a key part in supporting sales, service, and customer-facing administrative activities.

You’ll be working closely with internal teams to ensure customer contracts, service levels, and communications are managed accurately and efficiently, while contributing to an excellent customer experience.

• Supporting the sales team with sales and marketing administration
• Producing annual contract service reports using CRM data
• Monitoring contracted service levels and assisting with service statistics reporting
• Maintaining accurate contract and customer data within the CRM system
• Reconciling CRM contract data with the Finance Manager to ensure accurate billing
• Preparing and issuing contract quotes, renewals, and repair/replacement quotations
• Managing customer communications and contract changes
• Supporting NHS Supply Chain quotations
• Assisting with marketing projects as required
• Generating purchase orders and completing sales/marketing tasks within agreed timescales
• Working closely with the Technical Manager to enhance customer experience

• Supporting and promoting the company’s core values
• Adhering to ISO standards (ISO
  9001, ISO
  27001, ISO
  13485)
• Promoting health, safety, and environmental best practices
• Completing ad hoc duties as required

• Strong team player with the ability to work independently
• Experience inputting and managing data within a CRM system
• Excellent communication and customer service skills
• Well organised with a methodical approach
• Ability to work under pressure

• Good working knowledge of Microsoft Excel
• Assertive, confident, and positive approach

• Salary sacrifice pension scheme (4% employer / 4% employee after probation)
• 25 days annual leave plus bank holidays
• Life assurance (4x annual salary – from day one)
• Health cash plan & Employee Assistance Programme (post-probation)
• On-site parking
• Free tea and coffee

Please apply today for immediate consideration or call me on (phone number removed)