Contract Manager

Account Manager

GXO Logistics Supply Chain Inc., Northampton, England, United Kingdom.

Are you a natural relationship builder with a passion for delivering exceptional client service? Do you thrive on driving business growth while ensuring client satisfaction?

• Build and maintain strong client relationships through regular meetings, business reviews, and proactive communication to ensure satisfaction and loyalty.
• Monitor performance against SLAs and KPIs, escalating issues promptly and working closely with Operations and Planning teams to resolve concerns and maintain compliance.
• Identify and act on opportunities for upselling and cross‑selling within client accounts, supporting revenue growth and highlighting potential areas for added value.
• Ensure accurate invoicing and maintain profit margins, verifying all activities are captured correctly, addressing discrepancies, and supporting financial integrity.
• Work closely with clients to obtain detailed forecasts, enabling effective operational planning and ensuring resources align with client requirements.

• Proven experience in account management or client relationship roles, ideally within a fast‑paced logistics or service‑driven environment.
• Strong communication, negotiation, and stakeholder management skills, with the ability to influence and build trust at all levels.
• Ability to manage multiple priorities and work collaboratively across teams, ensuring client needs are met effectively and operational plans are supported.
• Proficiency in Microsoft Office and excellent organisational skills, with attention to detail and a proactive approach to problem‑solving.
• Commercial awareness and ability to interpret financial data, ensuring accurate invoicing and maintaining profitability across accounts.

Salary: £45,000 to £52,000 per annum, depending on experience.

Benefits include a company pension scheme, 25 days holiday (excluding bank holidays), cycle‑to‑work scheme, employee discount platform covering retail, tech, travel and more, onsite parking, and a commitment to growth through training, multiskilling and clear career progression opportunities.