EVHC Specialist

EVHC Specialist

Wollaston Motors

Salary: £32,653 Basic + £6,347 OTE Bonus (£39,000 OTE)

Wollaston Motors is looking for a highly organised, commercially aware and customer‑focused EVHC Specialist to join our Aftersales team. This is a pivotal role within the department, ensuring our customers receive clear, honest, and professional advice while maximising every opportunity identified through our Vehicle Health Check (VHC) process.

• Price every vehicle health check in line with our structured "Traffic Light" process, focusing on converting identified "red work" while working within Best Advice guidelines.
• Manage and control the VHC diary, ensuring it is well organised and forward planned; forward‑book customers using the CBS calculator when work is declined or not yet due.
• Approve repairs over 12 AWS before contacting customers and collaborate with the Service Advisor team when work is not sold.
• Maintain regular dialogue with Advisors regarding each vehicle's status, costs and progress, and report weekly VHC performance to the team.
• Play a vital role in ensuring consistently high levels of customer satisfaction.

Previous automotive Aftersales experience, thriving in a fast‑paced environment, enjoying working with structure and process, and taking pride in delivering the best advice to customers.

Competitive package of £32,653 basic salary plus £6,347 OTE bonus, giving a £39,000 on‑target earning, alongside the opportunity to be part of a supportive and high‑performing team within Wollaston Motors.

If you are organised, proactive and motivated by delivering outstanding automotive services - we would love to hear from you.