Business Support Officer

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Why you should work for us | West Northamptonshire Council.

Our Business Support Officers are very important to us. They perform crucial duties to support the teams they work for.

This is an exciting opportunity to join the Assurance & Safeguarding Team as a Business Support Officer on a permanent contract. You will play a key role in supporting safeguarding processes and ensuring that vital administrative tasks are completed accurately and on time.

Please note:

Interviews will be held during the week commencing 6th of April 2026.

The main duties of the role include answering telephone calls, inputting data into our Adult Social Care database, maintaining spreadsheets, processing safeguarding referrals, and taking minutes king on a rota system, you will be part of a duty team responsible for processing all incoming safeguarding concerns. On non‑duty days, you will assist with monitoring the team admin inbox, processing letters, taking minutes, and completing other administrative tasks as required.

You will join a small team of Business Support Officers who work closely to support the Safeguarding Team. Due to the nature of the work, there will be an element of repetition, but full training will be provided to ensure you are confident in your role.

Applicants are required to hold a GCSE or equivalent in English and Maths grade C and above. Applicants will be able to demonstrate good communication skills and be confident on the telephone. You will have a good level of IT skills with a sound knowledge of MS 365—Word, Excel, Outlook and Teams—and a good attention to detail. The successful candidate will be organised and be able to use their own initiative.

We need someone who can work under pressure and to deadlines and who is friendly and reliable.