Registration Service Customer Advisor

Overview

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Are you customer‑focused, a committed team player, able to work accurately under pressure and adopt a flexible approach towards work? If so, the Registration Service would like to hear from you.

The Registration Service is a key part of the council and has the statutory duty to register all life events that occur in the district (births and deaths) and to conduct and register all civil marriages and civil partnerships. It also offers many other services such as citizenship ceremonies, copy certificate production and celebratory ceremonies such as naming or renewal of vows.

The service operates from a variety of council buildings across the county and conducts ceremonies at over 50 approved venues.

The service is currently recruiting for the post of Registration Service Customer Advisor to work within our busy administration team.

• Provide administrative support to customers and colleagues in a busy office environment.
• Undertake the full range of front‑line customer service contact activities (telephone and e‑mail) and associated administration and back‑office activities.
• Process payments and handle original customer documents.
• Maintain up‑to‑date and accurate system records in the customer database.
• Support the team at civil ceremonies where required.
• Assist with the development of new procedures and processes designed to improve the efficiency of the service.
• Assist other areas of the Registration Service such as management, the Copy Records office or Coroners.

Essential qualifications, skills and experience:

• High standard of customer care and extensive customer contact experience.
• Extensive use of office software packages (Word, Excel, Outlook, internet, Registration Service System).
• Ability to process monetary transactions and service‑related applications.
• Knowledge of Disqualification to Registration Office criteria and DBS Basic Check requirement.
• Capable of working both in office and remotely (part‑flexible worker).

For further information about this role please contact Susan Dix via email: registrationserv

All applications must be made online – we cannot accept applications submitted via any other means.

Interviews will be held via Skype or Microsoft Teams.

Please refer to the attached job description and person specification required for this role. The person specification is used during our selection process so it is important that you clearly demonstrate in the supporting statement section of the application form how you meet each criterion of the person specification.