Administrator, Healthcare Administration, Administrative​/Clerical

The post holder will help support the wider administrative team with key admin duties within a busy GP Practice. Duties and responsibilities may be varied from time to time under the direction of the Team Leader, dependent on current and evolving Practice workload and staffing levels.

Main Duties

Clinical Summarising

Summarise patient medical records accurately, including correspondence.

Read-code information correctly on the clinical system.

Support and train other staff in summarising processes.

Private Work & iGPR

Manage all private work via iGPR, ensuring GDPR-compliant consent.

Process reports, liaise with GPs, patients, insurers, and external bodies.

Arrange appointments where required, scan and code documents, raise invoices, and track payments.

Set up new GPs on the iGPR system.

Records Management

Process incoming and outgoing medical records, including registrations, deductions, RIPs, and Lloyd George notes.

Liaise with PCSE, Child Health Bureau

Ensure accurate scanning, filing, and reconciliation of paper and electronic records.

SARs & Legal Requests

Handle straightforward SAR and LPA requests in line with Practice policy, escalating complex cases as required.

Administrative & Secretarial Support

Provide medical secretarial support, including referrals (e-RS), correspondence, and patient communications.

Manage Systm One Links and Tasks, including deductions.

Operate and maintain the franking machine and process post.

Administer petty cash in the absence of the Senior Administrator.

General Duties

Undertake additional administrative tasks and training as required.

Be flexible and support cover for colleagues during leave or sickness

Abington Park Surgery is situation close to Abington Park and has a patient register of 13,000 patients. It is a busy practice with 5 x GP Partners, 1 Salaried GP's and is a training hub for Registrars and Medical Students.

We have a strong nursing, reception and admin team and you will be joining an excellent team of staff who all support each other to ensure our patients receive appropriate care.

We form part of Christchurch Medical Centre and share the building with King Edward Road Surgery.

Job Summary:

Thepost holder will ensure administrative and clerical duties within the Practiceare carried out within the Practices guidelines and policies. They will provide administrative support and services to all members of the Practice team and ensure the day-to-day activities of the Practice are carried out accordingly.

Duties and Responsibilities:

Dutiesand responsibilities may be varied from time to time under the direction of theTeam Leader, dependent on current and evolving Practice workload and staffing levels:

Clinical Administration

• Process new patient registrations promptly
• Process deductedpatient requests promptly
• Deal with
  
  Systm
  
  One Link Screen queries for registrations and deductions
• Deal with FP69actions on a monthly basis
• Deal with medical recordsreceived on a weekly basis from Primary Care Support England
• Action daily
  
  Systm
  
  One OOH and Non Systm One OOH electronic notifications
• Process changeof name,address and telephone notifications
• Register anddeduct temporary resident patients promptly
• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognisepatients needs for alternative methods of communication and respond accordingly

Other Duties

• Apply Practice policies, standards and guidance
• Discuss withother members of the team how the policies, standards and guidelines will affect own work
• Participate inaudit where appropriate
• To undertakeother duties commensurate with this post as and when requested

Confidentiality:

• In the course ofseeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have theright to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this
  
  Job Description , thepost-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have accessto information relating to the practice as a business organisation.
  
  All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality andthe protection of personal and sensitive data.

Health & Safety:

The post-holder will promote and maintain their own and others health, safety and security as definedin the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities andundertaking such activities in a way that manages those risks

Making effective use of training to update…