Booking Coordinator

Join Our Team as a Booking Coordinator

Location: Northampton (Full-Time, Office-Based
- must be either currently residing in Northamptonshire or easily commutable into our office - NN4 7RG
)

Are you organised, proactive, and ready to thrive in a fast-paced environment? We're looking for a Booking Coordinator to join our friendly team and help keep everything running smoothly.

This is a busy and varied role where no two days are the same. You'll be the go-to person for managing bookings and handling queries, with two peak call periods each day (around 10:30 AM and the last hour of the day
) when things really get moving, so you'll need to plan your day to complete other tasks outside these busy windows.

• Handling booking changes, processing extensions, and chasing timesheet approvals
• Managing timesheet adjustments, end dates, and PO burn rate
• Organising your workload so you're ready for the busiest times of the day
• Responding to a high volume of inbound calls (around 600 per week across the team
  ) for ad hoc shifts and short-term placements
• Spotting gaps in rotas and filling them quickly
• Managing a busy inbox, including:
  • Requests from ward managers
  • Queries from workers
  • Alerts about unfilled shifts and setting priorities
• Providing systems support and answering queries from colleagues
• Completing ad hoc admin tasks and processing manual payroll
• Using recruitment technology and communication tools to keep everything on track

• Previous office experience in a fast-paced environment is desirable
• Ability to work under pressure and manage tight deadlines
• Strong organisational skills to balance workload around peak call times
• Excellent communication and teamwork skills
• Great attention to detail and analytical ability
• Comfortable managing large volumes of data and navigating systems
• Proactive approach to problem-solving and escalation
• Ability to prioritise effectively in a dynamic environment

If you're someone who loves staying organised, thrives under pressure, and enjoys working as part of a supportive team, we'd love to hear from you!

Proud winners of:

• 2025 - "Giant Group Contingent Workforce Solutions Provider of the Year" - TIARA Talent Solutions Awards
• 2023 & 2024 - 'Client Service Award' Winners - TIARA Talent Solutions Awards
• 2022 - 'The D&I Award' Winners - TIARA Talent Solutions Awards

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel and reservists.