Control Room Administrator Morning Shifts

Control Room Administrator - Morning Cover

Monday to Friday 08:00-12:00, part-time, 20 hours per week, £14,092 per year. National Operations Centre, Northampton. Permanent, part-time, overtime available, potential to increase hours up to 42 per week. Our National Operations Centre operates 24/7, supporting thousands of people across the UK. This role provides critical weekday morning cover, supporting site start‑ups, attendance checks, and early‑day incidents across the business. When someone doesn't arrive on site, reports an issue, or misses a welfare check, you're the person who spots it, takes action, and keeps people safe.

This is a focused, fast‑paced morning role, ideal for someone who thrives during busy operational periods and wants consistent weekday hours.

• Monitoring live staffing and attendance across multiple sites
• Managing incidents where staff are late, absent, or require urgent support
• Monitoring welfare check calls and acting promptly if someone goes quiet
• Responding to duress alerts and escalating incidents calmly and accurately
• Handling calls and emails from sites and managers during peak start‑up hours
• Recording incidents and actions clearly and accurately
• Supporting smooth handovers into the wider daytime operation

Morning cover is one of the busiest parts of the day – accuracy, calm thinking, and good judgement are essential.

• Confident using multiple computer systems at once
• Calm under pressure and able to prioritise effectively
• Naturally organised, accurate, and detail‑focused
• Comfortable communicating with managers, clients, and site staff
• Reliable and committed to a Monday‑Friday working pattern

Experience in admin, operations, call handling, logistics, or live monitoring environments would be an advantage.

£14,092 per year (20 hours per week). Monday to Friday mornings – no nights or weekends. Consistent, predictable working hours. Overtime available, with the opportunity to increase hours up to 42 per week when required. Full training provided. A secure, professional working environment. A role that plays a vital part in keeping people safe.

Because this isn't just admin. It's control, coordination, and real responsibility at the most critical time of the day. Ideal if you're looking for stable weekday hours, meaningful work, and the opportunity to earn more through overtime. Apply now and help keep operations running safely every morning.