Warehouse Customer Service Representative

GEODIS -  - Responsibilities:
Interacts with customers by phone, email, or in person and receives orders or changes in service.;
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.;
Processes and inputs all customer orders and receipts; runs stock reports to check for product availability.;
Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.;
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.